Customer satisfaction based reliability evaluation of active distribution networks

Li, Gengfeng; Bie, Zhaohong; Xie, Haipeng; Lin, Yanling

doi:10.1016/j.apenergy.2015.02.084

Cited by 53 publications

(16 citation statements)

References 30 publications

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“…The existing literature on the demand response scheduling model mainly evaluates the satisfaction degree of users' power consumption from two aspects: the adjustment degree of the users' power consumption method and the power consumption expenditure [25], [35], [48][49][50][51][52][53][54]. Overall, the satisfaction degree of the users' power consumption method measures the comfort of the users' power consumption, and the satisfaction degree of the users' power consumption expenditure measures the economy of the users' power consumption.…”

Section: ) User Demand Satisfaction In Different Scheduling Modelsmentioning

confidence: 99%

“…References [61] and [62] use the average waiting time and the probability of traffic jams as electric vehicle users' demand satisfaction indicators, to improve the service quality and profit of the charging stations. In [63], to improve the terminal service quality of the charging station, the driving distance to the charging station, the charging time, the charging energy and the charging cost are used as the electric vehicle users' demand satisfaction indicators, which are calculated as follows: In the dispatching model of an active distribution network, the power consumption satisfaction and power utilization reliability are the crucial indexes for evaluating the users' satisfaction with grid-side dispatching service quality [51], [64]. Reference [65] evaluates the users' power consumption satisfaction through the number of consumers complaints in the distribution network, which is calculated as follows:…”

Section: ) User Demand Satisfaction In Different Scheduling Modelsmentioning

confidence: 99%

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Review and Prospects for Evaluating Power Grid Dispatching Service Quality

Peng

Tang

2020

IEEE Access

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To reasonably evaluate the dispatching service quality of a power grid and comprehensively reflect the diversified demand satisfaction extent of the relevant stakeholders in the power system, it is imperative to construct an evaluation index system for power grid dispatching service quality, which should thoroughly consider the demand satisfaction of generation-side stakeholders, grid-side stakeholders, and load-side stakeholders. In this paper, the research status of the source-grid-load stakeholders' satisfaction indexes is overviewed from the perspective of their dispatching demand. The dispatching demand satisfaction indexes of the source-grid-load stakeholders and major evaluation methods in the literature are also summarized. According to current research progress, proposals for improving the rationality and efficiency of power grid dispatching service quality evaluation are also described. Finally, by combining the development demands of power grid dispatching service quality, we outline future research directions that involve dispatching demand satisfaction indexes evaluation for source-grid-load stakeholders in the power system.

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Section: ) User Demand Satisfaction In Different Scheduling Modelsmentioning

confidence: 99%

Section: ) User Demand Satisfaction In Different Scheduling Modelsmentioning

confidence: 99%

Review and Prospects for Evaluating Power Grid Dispatching Service Quality

Peng

Tang

2020

IEEE Access

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“…However, RCI covers the customer' perspective only. In [16] and [17], the ''probability of purchasing electricity'' to reflect the reliability of active distribution network (ADN) from the customer's perspectives was proposed as the reliability index. The larger value denotes the poorer reliability performance especially in the case of the power outage in the main grid.…”

Section: B Literature Review On Reliability Indicesmentioning

confidence: 99%

An Assessment Procedure of Distribution Network Reliability Considering Photovoltaic Power Integration

He³

et al. 2019

IEEE Access

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As photovoltaic (PV) generation has been one of the major renewable energy sources around the world, its PV capacity has also increased. When the large-scale PV systems are integrated into the distribution network, the complexity of the assessment process of the distribution network reliability will increase hazardously. In order to accurately assess this reliability in the distribution network combined with the PV generation, a reliability assessment procedure is proposed. In order to accurately evaluate the impact of the failure of conventional power equipment on reliability, the time-varying failure rate of conventional power equipment is modeled, taking into account the aging period. Then, in order to accurately evaluate the reliability improvement with PV systems integration, the new procedure is proposed highlighting the following contributions: 1) five new indices are added. 2) PV output is modeled so that not only the radiation intensity but also the failure and degradation of PV modules are represented. 3) time-varying islanding operation is considered and integrated. A case study using real-life distribution network topology and data in China is applied to verify that the newly proposed reliability indices display more sensitivity, and the proposed procedure significantly improves the accuracy of the reliability assessment.

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“…The existing studies have employed various approaches to evaluating the customer satisfaction and loyalty [5]. However, these studies have mostly assumed that there are linear relations between the key attributes and satisfaction as well as loyalty levels, and have mostly used regression-based models [6] and structural equation modeling methods [7] for estimation of these levels.…”

Section: Introductionmentioning

confidence: 99%

Measuring the satisfaction and loyalty for Chinese smartphone users: A simple symbol-based decision making method

Yue

2018

Scientia Iranica

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User satisfaction and loyalty are very important in the mobile communications market, because mobile is frequently updated. Understanding and knowing well the level of customer satisfaction and loyalty needs a scienti c assessment method. This paper intends to establish such a method for measuring the satisfaction and loyalty of Chinese smartphone users. First, combining the group decision-making and TOPSIS (technique for order preference by similarity to ideal solution) technique, a theoretical framework of evaluation was established. Second, the questionnaire survey was conducted by respondents, who were allowed to express their own opinions by using some simple symbols or leaving some measurement questions unanswered. Then, the information on the symbols and the nonresponses in questionnaires were fused into intuitionistic fuzzy information. Third, the preference orders of user satisfaction and loyalty were identi ed by using the TOPSIS technique and a projection measure. Finally, an experimental comparison was performed, the theoretical and practical implications of the current model were discussed, and the important limitations were recognized. In the end of this study, future research directions are suggested.

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Customer satisfaction based reliability evaluation of active distribution networks

Cited by 53 publications

References 30 publications

Review and Prospects for Evaluating Power Grid Dispatching Service Quality

Review and Prospects for Evaluating Power Grid Dispatching Service Quality

An Assessment Procedure of Distribution Network Reliability Considering Photovoltaic Power Integration

Measuring the satisfaction and loyalty for Chinese smartphone users: A simple symbol-based decision making method

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