2021
DOI: 10.17762/turcomat.v12i3.1633
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Customer Satisfaction Is Effected By The Quality Of Service: A Case Study Indonesian

Abstract: This study aims to determine and analyze the effect of service quality indicators in measurement using Tangible, Emphaty, Reliability, Responsiveness, and Assurance on Banking Customer Satisfaction in Indonesia.This research uses quantitative methods that are descriptive and tends to analyze using an inductive approach. This type of research uses Explanatary Research, the study population uses banking customers. The data collection method in this study is to spread questions with the right target, the question… Show more

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