2020
DOI: 10.31219/osf.io/7xqy5
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Customer satisfaction of less than container load cargo service of Logistics companies in HoChiMinh city

Abstract: This research has four specific objectives: (1) Identifying factors that affect customer satisfaction of less than container load (LCL) cargo service of logistics companies in HoChiMinh city (HCMC), (2) Measuring the level of impact of the factors, (3) Testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo service, and (4) Proposing some management implications to improve the quality of LCL cargo services, by inte… Show more

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