Customers’ Perceptions on the Objectives, Characteristics and Selection Criteria of Islamic Bank in Thailand

Lateh, Nasrina; Ismail, Suhaiza; Ariffin, Noraini Mohd

doi:10.22146/gamaijb.5525

Cited by 26 publications

(28 citation statements)

References 38 publications

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“…At the basic level, however, consumers do not differentiate between the image of a conventional bank and that of an Islamic bank. Thai consumers perceive the social image of the Islamic banks as an important consideration as compared to the conventional banks(Lateh, Ismail, & Ariffin, 2009). Recently,Tara, Irshad, Khan, Yamin, and Rizwan (2014) analysed the performance of Islamic banking in Pakistan.…”

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confidence: 99%

Determinants of low adoption of Islamic banking in Pakistan

Butt

Ahmad

Naveed

et al. 2018

JIMA

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Purpose The purpose of this paper is to examine the reasons behind low penetration of Islamic banking in Pakistan. Specifically, the study investigates the differentiation of Islamic banks (IBs) from conventional banks, the role of religion in choosing Islamic banking and the perception of IBs amongst the consumers. Design/methodology/approach The study uses a mixed-method approach, qualitative research along with a survey of users of conventional and Islamic banking. Factor analysis identified underlying dimensions and cluster analysis ascertained the differences between users and non-users of Islamic banking. Inferential statistics were used to test purported hypotheses. Findings The study finds that the users and non-users both perceive that Islamic banking is not completely interest-free. Furthermore, consumers presume that IBs are more of eyewash and are not truly practicing Islamic banking. Moreover, religion is not a major factor that attracts new users but there are also other important factors in marketing Islamic banking, such as service quality, convenience, branch network, etc. Originality/value This is one of the sparse studies in the field of Islamic banking consumer behaviour, which uses focus groups of users and non-users, and in-depth interviews of experts, to identify the issues and factors considered relevant and important by the users rather than relying only on literature review. Furthermore, it also provides a profile of users versus non-users of Islamic banking which is very useful for segmentation and targeting of customers.

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confidence: 99%

Determinants of low adoption of Islamic banking in Pakistan

Butt

Ahmad

Naveed

et al. 2018

JIMA

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“…There are some specific studies on the awareness and perception of financial products among bank customers. Lateh et al (2009) in their research on the awareness of the customers towards financial products of Islamic bank concluded that most of the Thai customers were aware of financial products of Islamic bank but their understanding level about the products was low when it is compared to other countries. In Pakistan, the customers were aware of some general products such as time deposit and current accounts (Khattak andRehaman, 2010 andOkumus, 2005).…”

Section: Literature Review (A) Awareness and Understanding Of Finmentioning

confidence: 99%

Financial Inclusion, Awareness, and Understanding of Financial Products among People Selected Gewogs (Blocks) of Bhutan

2019

IJITEE

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The financial products that are being offered by the banks in the contemporary era are significant to enhance the primary objective of the banks that is, ‘Financial Inclusion’ (FI). However, due to umpteen reasons, the banks in many countries have failed streamlining the poor and the majority of the rural folk. Bhutan is not an exception as it is in a landlocked country. The Survey finding (2013) depicted a smaller share of Bhutanese involvement in the formal financial system (48%) whereas larger percentage of them involved in informal financial system. Further, the present Governor of Royal Monetary Authority (The central bank of the country), Dasho Penjor in his discussion on the review of His Majesty’s address on 109th National day Celebration in Trongsa stated that the majority of the rural folks are unable to avail banking services extended by the formal institutions. Besides, financial services can be availed by mass only when banks and other financial institutions run some awareness programmes. There are a few literature on FI in Bhutan in general; however literature on the awareness and understanding of financial products of the people are minimal in the country. The present study, therefore, investigates the scenario of FI along with awareness and understanding of financial products of commercial banks among Bhutanese in four Gewogs (Blocks) of the country that is, Bongo, Chapcha, Darla and Samphelling. The structured questionnaire was designed and primary data from 378 respondents were collected. Further, various articles and papers published in survey findings, magazines, and journal articles are used as secondary data sources of the study. The collected data have been tabulated, analysed, and interpreted with the help of Descriptive statistics, Independent t-test and Analyses of Variance (ANOVA).

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“…Previous studies on the Islamic banks' preferences have been intensively conducted in Malaysia (Haron at al., 1994;Amin and Isa, 2008;Dusuki and Abdullah, 2007;Abdelghani andOladokun, 2012, Haque et al, 2009), Jordan (Erol andEl-Bdour, 1989, Kamal et al, 1999), Bangladesh (Hassan et al, 2007), Bahrain (Al-Ajmi et al, 2009), Thailand (Lateh et al, 2009), and UK (Walid et al, 2010). Similar studies have also been conducted in the Indonesia (Anam, 2006;Efendi, 2008;Maski, 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

The Patronage Behaviour of Islamic Bank’s Customers: Empirical Studies in Aceh

Majid

Zulhanizar

2016

Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah

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The Patronage Behaviour of Islamic Bank's Customers: Empirical Studies in Aceh. This study is aimed at empirically exploring the pertinent factors, which customers and non-customer perceive as germane to their selection of Islamic bank in Aceh, Indonesia. A sample of 300 customers and non-customer of Bank Aceh Syariah were selected based on the convenience sampling technique. Using the logistic regression technique, the study documented that the customers' selection of the banks were influenced by the factors of banks' characteristic, services and trust, shari'ah compliance, and physical objects. Of these factors, banks' characteristic and shari'ah compliance were found to be the most pertinent factors perceived by the customers and non-customer to their selection of Islamic bank in Aceh, Indonesia. These findings imply that to attract more customers, the Islamic bank should enhance their unique characteristics and products' compliance.

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Customers’ Perceptions on the Objectives, Characteristics and Selection Criteria of Islamic Bank in Thailand

Cited by 26 publications

References 38 publications

Determinants of low adoption of Islamic banking in Pakistan

Determinants of low adoption of Islamic banking in Pakistan

Financial Inclusion, Awareness, and Understanding of Financial Products among People Selected Gewogs (Blocks) of Bhutan

The Patronage Behaviour of Islamic Bank’s Customers: Empirical Studies in Aceh

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