2020
DOI: 10.1016/j.jretai.2020.07.001
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Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth

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Cited by 76 publications
(64 citation statements)
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References 73 publications
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“…The development of internet technology has facilitated the online collection, storage, retrieval, manipulation, and transmission of individuals' personal information, resulting in a new stream of information privacy research, that is, online information privacy (Aiello et al, 2020; Thomaz et al, 2020; Yun et al, 2019). E‐commerce websites were introduced in the 1990s, during which time online information disclosure became a serious privacy concern (Turban et al, 2017) because such websites required individuals to disclose their personal information when creating an account.…”
Section: Theoretical Framework and Hypothesis Developmentmentioning
confidence: 99%
See 1 more Smart Citation
“…The development of internet technology has facilitated the online collection, storage, retrieval, manipulation, and transmission of individuals' personal information, resulting in a new stream of information privacy research, that is, online information privacy (Aiello et al, 2020; Thomaz et al, 2020; Yun et al, 2019). E‐commerce websites were introduced in the 1990s, during which time online information disclosure became a serious privacy concern (Turban et al, 2017) because such websites required individuals to disclose their personal information when creating an account.…”
Section: Theoretical Framework and Hypothesis Developmentmentioning
confidence: 99%
“…The early 21st century was characterized by massive advancements in internet technology which facilitated online collection, storage, retrieval, manipulation, and transmission of individuals' personal information; however, it engenders strong privacy concerns among internet users (Aiello et al, 2020; Thomaz et al, 2020; Yun et al, 2019) resulting in a new stream of research, that is, online privacy concerns. Privacy concerns refer to “ individuals' concerns with the information privacy practices of organizations regarding their ability to control personal information ” (Yun et al, 2019, p. 570).…”
Section: Introductionmentioning
confidence: 99%
“…Psychology Research and Behavior Management 2021:14 1934 has become more and more popular among scholars because its samples are more representative and validated. 11,56,57 The rest of the paper presents these three studies, conclusions, theoretical and managerial implications.…”
Section: Dovepressmentioning
confidence: 96%
“…It is interesting that when talking about retaillance, most interviewees focused on the collection of personal information and not on the physical retaillance systems (maybe because they have no say in having those systems installed or removed). This "self-disclosure" of one's information is defined by Aiello et al (2020) as the "voluntary communication of personal information such as one's name, preferences, and demographics to one or more recipients. "…”
Section: Second: Consumers' Behavioural Outcomesmentioning
confidence: 99%
“…As discussed in Chapter 2, retailers need retaillance to (1) control loss and enhance security, (2) create a pleasant and personalized shopping experience, (3) enhance profitability, and (4) ensure safety during the pandemic. Therefore, from the retailer perspective, collecting consumers' personal information is of paramount importance (Aiello et al, 2020). However, for them to grow and prosper, retailers have to navigate the thin line between using retaillance to improve their profits and marketing effectiveness, being responsive to the consumers' increasing demand for technology, convenience, and better personalized deals, protecting consumers' health and safety during pandemics, and, on the other hand, alienating consumers weary of the implications of surveillance on their privacy.…”
Section: Retailers/ Practitionersmentioning
confidence: 99%