Cyberincivility among Adolescents: A Systematic Review of Qualitative Evidence

Abstract

Background: The ubiquitous use of social media places adolescents at high risk for cyberincivility (disrespectful, insensitive, or disruptive online behaviors). Adolescents who experience cyberincivility can have mental health issues including depression and suicidal ideation. However, no reviews have explored qualitative evidence of cyberincivility among adolescents, which was the aim of this review. Methods: ENTREQ statement was used as a reporting guideline. 12 articles were extracted from MEDLINE, Embase, PsycINFO, ERIC, and Education Full Text. The study qualities were assessed using the JBI Critical Appraisal Checklist. A meta-ethnographic framework guided the thematic analysis. Findings: Five main themes were identified from the 11 articles deemed credible: forms of cyberincivility, platforms used for cyberincivility, perceptions and understanding of cyberincivility, adverse impact on health, and perceptions of seeking support. Findings suggest that social media was often used for cyberincivility, and common forms of cyberincivility included impersonation, aggressive verbal behaviors, and social exclusion. Implications for School Health: Schools have opportunities to efficiently reach both perpetrators and victims of cyberincivility with anti-cyberincivility programs rooted in trust building and engagement from family, community, and peers. Conclusions Considering the negative impact of cyberincivility on adolescents’ physical and mental well-being, it is important to develop anti-cyberincivility programs in schools.