“…It has also been shown that witnessing someone who has succeeded despite a problematic history can be inspirational and provide hope (Kavanagh and Borrill 2013;Marlow et al 2015;Portillo, Goldberg, and Taxman 2017;Buck 2014Buck , 2016bBuck , 2019Matthews et al 2019;Barrenger, Hamovitch, and Rothman 2019). In addition, studies have found that building a trusting relationship is important (Kavanagh and Borrill 2013;Matthews et al 2019;Barrenger, Hamovitch, and Rothman 2019;Thomas et al 2019) and that it may be easier for EPs to achieve this with clients due to their shared identity (Barrenger, Stanhope, and Atterbury 2017;Portillo, Goldberg, and Taxman 2017;Reingle Gonzalez et al 2019). Lastly, studies showed that EPs act as a bridge between clients and staff (Hodgson et al 2019;Barrenger, Hamovitch, and Rothman 2019) and that they make referrals or connect clients to services related to housing, mental health, education and employment (Marlow et al 2015;Portillo, Goldberg, and Taxman 2017;Thomas et al 2019).…”