Daily effects of face-to-face and cyber incivility via sadness, anger and fear

Abstract

including the URL of the record and the reason for the withdrawal request.Daily Effects of Incivility via Discrete Emotions 1 Daily Effects of Face-to-face and Cyber Incivility via Sadness, Anger and FearMany workers are subjected to incidents of rudeness and ignorance at work. Emerging evidence suggests that exposure to such incivility has an immediate impact on people's daily well-being and commitment. In this article we contribute to this nascent area of enquiry by investigating the role of discrete emotions in explaining how exposure to incivility translates into detrimental daily consequences, and by examining whether the role of emotions varies depending on whether incivilities occur during face-to-face versus online interactions. In a diary study of 69 workers, we find that face-to-face incivility has a pronounced daily impact on workers' exhaustion and turnover intention, and that this impact is mediated by increased feelings of sadness and anger, but not fear. In contrast, cyber incivility only affects workers' emotional exhaustion as a result of increases in sadness. Our findings provide insight into the mechanisms of daily effects of workplace incivility and the divergent daily effects of face-toface versus cyber incivility.

I am done now! Linking workplace incivility to job search behaviour and employee silence

“…The workforce exhibits normative reactions and is unlikely to stay at their current employment if they are subjected to workplace incivility (Britt and Jex, 2015). The same has been proven in past studies as well (Cortina et al, 2001) in terms of turnover intention (Alola et al, 2021;Niven et al, 2021;Singh and Vashisht, 2021). The victims of workplace incivility may become disinterested in their employment and seek job replacement (Wu and Chi, 2020).…”

“…The victims may start ignoring the instigator, deliberately lower their work efforts, be silent on organizational matters, gradually develop turnover intentions and exhibit job search behaviour. Several prior studies have examined the impact of workplace incivility on a range of damaging consequences, including turnover intention (Alola et al , 2021; Niven et al , 2021), organizational silence (Tutar et al , 2021), counterproductive work behaviour (Butt and Yazdani, 2021), deviant silence (Khan et al , 2021), psychological distress (Abubakar et al , 2018), knowledge hiding (Anand et al , 2022), job search behaviour (Hassan et al , 2022), emotional exhaustion (Moon and Morais, 2022) and many others.…”

“…Firstly, the study contributes to the existing literature on workplace incivility, as it is the first study examining the impact of workplace incivility on employees' job search behaviour in a post-COVID-19 scenario on Indian IT industry employees, especially in a moonlighting context. During the review of literature, a couple of studies were found based on workplace incivility and its effects on employees' intent to leave (Alola et al , 2021; Niven et al , 2021). The only study explaining the association amid workplace incivility and job search behaviour (Hassan et al , 2022) based on law enforcement organizations in the USA recommended investigating the said linkage in a post-pandemic scenario.…”

Effects of two-dimensional cyber incivility on employee well-being from a self-determination perspective

“…Given that previous studies have explored the relationship between cyber incivility and negative emotions, this research pays specific attention to emotional exhaustion. Previous studies indicated a positive correlation between general cyber incivility and emotional exhaustion (Niven et al, 2022). As the active and passive dimensions may have different effects, we would like to analyze whether this difference exists on emotional exhaustion.…”

Does workplace toxicity influence turnover intentions among Indian healthcare employees? Investigating the moderating role of gratitude

“…Boudrias et al (2021), upon reviewing relevant literature, found that the effect of toxic behaviors such as bullying broadly falls into three categories; health impairments, occupational outcomes and personal and family domain outcomes. The psychological impact of toxicity on employees persists for a long time owing to the escalation of sadness, anger and fear, which culminates in constant emotional fatigue and a drain on mindfulness states (Niven et al, 2021;Said and Tanova, 2021). In short, in light of the pervasive effect of workplace toxicity, a significant number of companies are concentrating more on tackling the problem due to the following reasons.…”