“…Some literature states that information technology has an influence on knowledge management cycles that lead to improved overall organizational performance (Pratolo et al, 2023;Raudeliuniene et al, 2021;Tahar et al, 2022). This suggests that IT development will help every job to be more effective and efficient, further improving the organization's financial and operational performance (Pratolo et al, 2021), as well as to achieve competitive advantage and optimal performance (Chakravarty et al, 2013;Kim et al, 2011;Tahar et al, 2022). However, some research on IT development is mostly carried out in the private sector (Vejseli & Rossmann, 2017;Zhang et al, 2016), and rarely carried out in the Higher Education Institution (HEIs) sector.…”