Data Envelopment Analysis modeling for measuring knowledge management performance in Malaysian higher educational institutions

Abstract

The paper aims to propose a new Knowledge Management (KM) performance measurement model based on Data Envelopment Analysis (DEA). The proposed model was constructed using a two-level DEA model. It measures KM using 17 proxy measures correlated with the major KM processes. Data from 19 Malaysian higher educational institutions were collected using a questionnaire and analyzed using the proposed model. For every institution, the model provides a single KM performance score together with performance scores of the major KM processes. Furthermore, the results indicate the specific KM areas that an organization should improve. The results can also be used by the institutions to determine their future KM strategies and targets. Finally, directions for future research are identified and suggested.

Assessing the readiness of facilities management organizations in implementing knowledge management systems

“…Technology factor Strategic information systems have been critical to organisations since the 1980s. As a result, organisations have been investing heavily in information technology (IT) and IT strategies (Davenport et al, 1998;Hafizi and Zawiyah, 2004;Pathirage et al, 2008;Tucker, 2008;Kuah and Wong, 2012;Wong et al, 2014). The focus of early strategies was on:…”

Measuring efficiency of Vietnamese public colleges: an application of the DEA‐based dynamic network approach

“…The majority of studies in the higher education sector used the standard DEA to assess efficiencies of HEIs, such as Abbott and Doucouliagos (, ), Agasisti et al. (), Agasisti and Pohl (), Castano and Cabanda (), Fu and Huang (), Johnes (), Johnes and Johnes (), and Kuah and Wong (, ). However, measuring efficiency in the higher education sector is complicated as this is a diverse and multifaceted sector (Carrington et al., ; Emrouznejad and Thanassoulis, ).…”

A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

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