Data validation techniques used in admission discharge and transfer systems: Necessity of use and effect on data quality

Sohrabi, Atefe; Sabahi, Azam; Garavand, Ali; Ahmadian, Leila

doi:10.1016/j.imu.2022.101122

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2024

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“…Hospital is a health service institution that provides complete individual health services by providing inpatient, outpatient and emergency services (Almunawar & Anshari, 2012;Sohrabi et al, 2022). The hospital as a health facility that provides health services to the community has a very strategic role in accelerating the improvement of public health status.…”

Section: Introductionmentioning

confidence: 99%

Lean Management as an Innovation to Reduce Complaint Handling Time in Hospital

Munaa,

Faiz,

Vica

et al. 2023

noval

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Customer service is a service product from Hospital X. The better the service at a hospital, the number of complaints will decrease. In the customer service flow for Hospital X there is Complaint Handling and monitoring and evaluation. The purpose of this research is to provide lean management innovation as an effort to reduce the waiting time for complaint handling. In this study the method used was community service with the time period April-July 2023 at Hospital X. The column for patient complaints at the hospital was not clear and detailed. So the added innovation is to cut steps or steps that lack value by creating or adding a complaint menu on the Hospital website. The complaints menu contains information and complaints services

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Section: Introductionmentioning

confidence: 99%