Deaf-led organizations and disaster communication in Việt Nam: Interdisciplinary insights for disability inclusive disaster risk reduction planning

Cooper, Audrey C.; Bui, Huong T.; Nguyễn, Linh Tuấn; Nguyễn, Phục Khắc; Nguyễn, Thanh Hà Thị; Phan, Diễm Phương Nữ

doi:10.1016/j.ijdrr.2021.102559

Cited by 7 publications

(4 citation statements)

References 26 publications

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“…It is inseparable from the fluency of information within the organization. Communication is essential in the management of an organization, as it combines management functions (Cooper et al, 2021;Thelen & Formanchuk, 2022). Communication is primarily concerned with getting work done and helping the organization achieve its goals.…”

Section: Discussionmentioning

confidence: 99%

Communication Strategy Applied by Front Office Staff

Nugraha

2021

JPBI

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Some still think when talking to guests and do not speak English very well. In addition, the receptionist is also still convoluted in explaining something. This problem has an impact on poor service. This study aimed to analyze the type of strategic communication used by the front office staff of the Intercontinental Bali Resort. Types of strategic communication used by staff, and reasons for strategic communication used by staff. The subject of this research is the front office staff at the Intercontinental Bali Resort. This study uses a qualitative design. Data collection methods are observation, interviews, and voice recordings. The results showed five types of strategic communication implemented by the front office staff at the Intercontinental Bali Resort, namely: Paralanguage had the highest percentage of strategic communication with a percentage of around (48%). The most widely used strategy by staff is the Clarification Hole strategy with a percentage (37%). The most frequently used is an approximation in percentage (11%). Then fourth, there are (2) communication strategies used mainly by staff. There are languages with a percentage of 2% for each strategy. Paralanguage is a communication strategy used to provide more information so that guests can imagine clear things, the contact that occurs, and make the conversation more polite because it will be the first glance at this time.

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Section: Discussionmentioning

confidence: 99%

Communication Strategy Applied by Front Office Staff

Nugraha

2021

JPBI

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“…An integrated approach is a transformative method for implementing inclusive development. It encourages stakeholders and institutions to work together to deliver inclusive urban services [17]. This approach includes sustainable, resilient, accessible and affordable solutions to challenges faced by urban poor and vulnerable groups [18].…”

Section: Participatory and Inclusive Development Approachmentioning

confidence: 99%

Recovering Sustainable Settlements for People Affected by Disaster: An Inclusive-Participatory Approach

Thanh

Wilderspin²

2023

E3S Web Conf.

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Typhoon Damrey struck Vietnam in November 2017 and was the strongest storm to hit the country in over 15 years. It impacted 13 central coastal provinces. Many domestic and international organisations provided timely support to affected populations. These projects were successful in recovering settlements and rebuilding houses for affected people through the application of a participatory-inclusive approach. This paper evaluates the restoration of settlements and rebuilding of homes in international projects using a participatory approach. The Active Learning Network for Accountability and Performance guide to the Development Assistance Committee criteria in Evaluations of Humanitarian Action was used to assess the relevance, effectiveness, efficiency, impact, sustainability and replicability. Data collection included desk-based research and semi-structured interviews with stakeholders from central to local authorities and beneficiary communities. The results showed that a transformation towards a participatory bottom-up approach is crucial for effective recovery and rebuilding efforts.

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“…It is known that a major challenge for any EDMPP is that different groups are impacted differently by emergencies and disasters [103,105,109,113,114,[135][136][137][138][139][140][141][142][143][144][145][146][147][148][149][150][272][273][274]. At the same time it is recognized that marginalized populations encounter many problems in relation to emergencies and disasters [104][105][106][107][108][109][110][111][112][113][114][115][116][117][118][119][120][121]. Our findings show a lack of engagement with many of the social terms present in Tables 2-8 and 11 which is especially a problem for marginalized groups.…”

Section: Edmpp Including Covid-19 and The Socialmentioning

confidence: 99%

Emergency and Disaster Management, Preparedness, and Planning (EDMPP) and the ‘Social’: A Scoping Review

Lillywhite

Wolbring

2022

Sustainability

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The importance of emergency and disaster management, preparedness, and planning (EDMPP) is ever increasing with COVID-19 being one recent EDMPP challenge. EDMPP is impacted by and impacts the ‘social’ of individuals and societies. Therefore, a thorough understanding of the ‘social’ is important for providing EDMPP. Marginalized populations are over-proportionally impacted by emergencies and disasters and often overlooked in EDMPP. Therefore, it is especially important to understand the lived experience of marginalized groups and to involve marginalized groups in providing knowledge for EDMPP. Technologies such as artificial intelligence and machine learning and reasoning, e-coaching, other decision support systems and Bayesian belief networks are increasingly employed for EDMPP. However, biases and other problems in the use of technologies for EDMPP are noted. Understanding the ‘social’ of marginalized populations and others is essential for designing algorithms and other technologies that are not biased towards marginalized populations and others. The phrase “equity, diversity, and inclusion” (EDI), other EDI linked phrases, and EDI frameworks are increasingly employed in workplaces to improve research, education, and workplace environments for marginalized groups such as women, Indigenous Peoples, visible minorities, racialized minorities, disabled people, people with disabilities and LGBTQ2S+. EDMPP actors are workers. Using EDI in EDMPP could improve the EDMPP situation of marginalized groups by encouraging knowledge production by and about marginalized groups related to EDMPP. The main objective of this study was to map out the engagement with the ‘social’, EDI and marginalized groups in the EDMPP-focused academic literature in general and the EDMPP academic literature covering disabled people, patients, technologies and COVID-19. A scoping review using the academic databases SCOPUS, Web of Science, and the databases accessible under Compendex and EBSCO-HOST were employed to fulfill the objectives. The study found little coverage of marginalized populations and EDI phrases and frameworks, and a lack of many terms linked to the ‘social’ in the literature searched. These gaps need to be filled given the importance of EDMPP to the ‘social’ of individuals and societies.

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Deaf-led organizations and disaster communication in Việt Nam: Interdisciplinary insights for disability inclusive disaster risk reduction planning

Cited by 7 publications

References 26 publications

Communication Strategy Applied by Front Office Staff

Communication Strategy Applied by Front Office Staff

Recovering Sustainable Settlements for People Affected by Disaster: An Inclusive-Participatory Approach

Emergency and Disaster Management, Preparedness, and Planning (EDMPP) and the ‘Social’: A Scoping Review

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