2005
DOI: 10.1001/jama.293.11.1374
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Dealing With Conflict in Caring for the Seriously Ill

Abstract: The Patient's StoryMrs B was an 84-year-old woman with advanced dementia who developed an aspiration pneumonia requiring an acute care hospital admission to the intensive care unit. During her recovery, she had difficulty during an informal swallowing study. To provide nutritional support, her family agreed to the temporary placement of a nasogastric tube, even though she pulled it out twice. Physical restraints were used to prevent further episodes of tube dislodgement. The hospital medical team recommended p… Show more

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Cited by 109 publications
(76 citation statements)
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“…Strategies for addressing conflict included recognizing and understanding the conflict and, in turn, negotiating a treatment plan. The treatment plan included time-limited trials with clinical milestones and follow-up meetings to assess whether these milestones had been achieved (20). The fellows then had the opportunity to practice eliciting care goals and making a recommendation in an intensive care unit setting with a simulated family member of the patient from session 1.…”
Section: Workhop Overview and Curriculummentioning
confidence: 99%
“…Strategies for addressing conflict included recognizing and understanding the conflict and, in turn, negotiating a treatment plan. The treatment plan included time-limited trials with clinical milestones and follow-up meetings to assess whether these milestones had been achieved (20). The fellows then had the opportunity to practice eliciting care goals and making a recommendation in an intensive care unit setting with a simulated family member of the patient from session 1.…”
Section: Workhop Overview and Curriculummentioning
confidence: 99%
“…To do so, physicians have to empathize with patients and family members. (Back and Arnold, 2005, Elder et al, 2006, Fetters et al, 2001, Stivers, 2005 As stated by Egener (Egener, 2003), empathy helps us bridge the divide between clinicians and patients. It also helps us put aside our negative judgement or disagreement with patients and enhances the effectiveness of care and patient satisfaction.…”
Section: The Power Of Empathymentioning
confidence: 99%
“…Practical strategies including different approaches are summarized in Table 3 and have been published elsewhere. [84][85][86][87][88] Proactive, routinely offered patient and family meetings are the means through which essential information is shared. [89][90][91] Meeting leadership requires flexibility, patience, group facilitation and counseling skills, knowledge about medical and prognostic information, and a willingness to provide guidance in decision making.…”
Section: Establishing Goals Of Carementioning
confidence: 99%
“…86 Conflict can occur within families, between staff and families, and among treatment teams. Because most conflict revolves around differences of opinion and interpretation of the facts and emotions, listening rather than trying to convince is often a more helpful negotiating style.…”
Section: Conflict Resolutionmentioning
confidence: 99%