“…Most reactive methods are based on nearest neighbour heuristics. Such methods of calling the nearest available vehicle to a passenger are used by Fagnant 4 , Kockelman 5 , Bell and Wong 8 , Andreasson 1,13,14,15 , Lees-Miller 3, 9, 10 , Fatnassi et al 12,11 and Kek 16 . These methods may be modified to send the vehicle to the longest waiting passenger in the system (it can be both current waiting time and predicted waiting time at the moment the vehicle will arrive).…”