“…Difficulties in dealing with behaviors likely relate to difficulties in communication, and both require familiarity with the individual (Bolt, van der Steen, Schols, Zwakhalen, Pieters, & Meijers, 2019). Certain behaviors may be due to underlying pain (Malara et al, 2016;Pieper et al, 2013), and communication difficulties leave staff unsure about interpreting individual care needs (Midtbust, Alnes, Gjengedal, & Lykkeslet, 2018a;Monroe, Parish, & Mion, 2015). The finding that nursing staff want to devote personal attention and make a connection with the individual further supports previous statements about the importance of a person-centered approach in dementia care (Kitwood & Bredin, 1992) and in palliative care for persons with dementia (Bolt, van der Steen, Schols, Zwakhalen, Pieters, & Meijers, 2019;van der Steen et al, 2014).…”