Decisive Drivers Contributing towards Modern Last Mile Delivery Operations: A Qualitative Analysis using ISM

Abstract

This research article investigates the drivers of logistics management for Last-Mile Delivery (LMD) in a contemporary business situation. It refers to the 21st century's innovative and revolutionary changes in the logistics sector. It explains advanced technology and the digital revolution as driving forces in the modern logistics industry. This study adopts a qualitative approach and presents a conceptual model developed through expert discussion and Interpretive Structural Modelling (ISM), for formulating the proposed model of modern logistics in the era of Industry 4.0 (I4.0). According to ISM and MICMAC analysis, cost-effectiveness and green technology efforts are independent driving variables for efficient and green logistics management. It offers a road map for organizing the drivers in the logistics 4.0 conceptual framework. The scope of work is restricted to only operational logistics management aspects for smooth LMD. This study is confined to only LMD operations and technological advancements in logistics. The research provides valid factors for increasing the LMD efficiency of logistics networks. The importance and relationships between the various drivers are discussed and analyzed to increase the supply chain's sustainability and efficiency.

Influencing Factors and Mechanism of Enterprise Technological Innovation Capability Based on Interpretative Structural Model

“…The relationship between the variables of the disordered system could be structured. Structure model formed by ISM method describes the relationship between the system elements with a directed graph, in which the nodes represent the elements and the arrow represents direction [13] . Operational process of ISM methods for hierarchical analysis is as follows:…”