Deep Dive into Digital Transformation in Higher Education Institutions

Abstract

In the present times, digital transformation has gained momentum. Contemporary higher education institutions have been embracing new technologies and transforming their practices, business models and process. Digital transformation in the higher education institutions is about the development of new more advanced and effective methods and practices in pursuit of the higher education’s mission. The present paper links digital transformation and higher education institutions. The paper discusses existing models for the incorporation of digital transformation in higher education institutions. The paper also delineates the challenges faced by higher education institutions in pursuit of digital transformation.

COVID-19 and the Key Digital Transformation Lessons for Higher Education Institutions in South Africa

“…The discussion of these frameworks in this paper will help to inform the key digital transformation lessons for higher education institutions in South Africa. The degree to which these frameworks are rigorous varies [43]. The first framework to be discussed is the KPMG digital transformation framework, followed by the Google digital transformation framework.…”

“…According to Alenezi [43], the framework developed by KPMG is "a research-based consumer-centric enterprise-wide framework" that can be used in the digital transformation of higher education institutions. This framework can help higher education institutions to position themselves in a better way, creating "higher value and returns" through the "structuring and aligning" of various areas of "the education system" to deliver a smooth, customer-focused service and experience.…”

“…Data and analytics encompass "visualizations and insights, scenario planning and modelling, data management, and governance". Business processes are regarded to be enabled by technology and operations [43,44]. The next framework is the Google framework.…”

“…The next framework is the Google framework. As shown in Figure 1 above, the digital transformation blueprint has six key elements, which include "customers, channels, enterprise strategy, core businesses practices, advanced data and analytics, and enabling business practices" [43]. Firstly, customers include "existing and prospective students, alumni students, educational communities, government, and numerous partnering institutions".…”

“…Google has highlighted seven dimensions of transformation, "vision, learning, culture, technology, professional development, funding and sustainability, and community engagement". According to this paradigm, digital transformation in higher education delivery can occur when a firm vision is established from the start [43]. When "a higher education institute has a clear vision, it means that the leadership and the rest of the community are working together to achieve common future objectives".…”