W hat are performance analysis and training needs assessment, and how are they conducted? This chapter provides an introduction to both processes in two ways: a discussion of the elements and procedures involved and a complementary narrative that explores ways in which the two processes, performance analysis and training needs assessment, can play out in an organization. Often conflated because of their fundamental reliance on analysis, performance analysis and training needs assessment are two separate processes; in fact, one emerges from the other. But they are similar in the steps they take, the systematic way in which they are performed, and the data collection processes applied. In a sense, a training needs assessment is a tighter iteration of a performance analysis. Performance analysis reveals areas of need in an organization, and assuming training is part of the recommended set of solutions-and it is not always-a training needs assessment is conducted to articulate, to verify, and to determine very specifically what training is needed and how best to bring that training to the performers who need it. A training needs assessment should be triggered by a performance analysis. Training that is able to be traced to a performance analysis is more easily justified both rationally and financially.One of the most well-known authorities on these two processes, Allison Rossett (1999), offers the following definitions in her highly regarded First Things Fast: A Handbook for Performance Analysis: Performance Analysis: Process by which you partner with clients to identify and respond to problems and opportunities, and to study individuals and the organization and to determine an appropriate cross-functional solutions system. A systematic and systemic approach to engaging with the client; this is the process by which you determine when and how to use education and information resources. (p. 227)Training Needs Assessment: Systematic study that incorporates data and opinions form varied sources in order to create, install, and evaluate educational and informational products and services. The effort commences as a result of a handoff from the performance analysis and should concentrate on those needs that are related to skill, knowledge, and motivation. Also known as a needs assessment. (p. 230) But Rossett's (1999) definitions are not the only ones in the parlance of performance analysts. Roger Kaufman (1985Kaufman ( , 1995Kaufman & Valentine, 1989) distinguishes between a needs assessment and a needs analysis, keeping cost at the forefront of needs assessment and expanding costs to include social as well as financial considerations.Needs Assessment: The identification of needs [gaps between current results and desired results], and the placing of them in priority order in terms of what it costs to meet the needs versus the cost for ignoring them (where ''cost'' is both social and financial). (Kaufman, 1985, p. 88) Needs Analysis: The breaking down of an identified need to determine its basis and causes and the relati...