Defining and measuring patient satisfaction with medical care

Ware, John E.; Snyder, Mary K.; Wright, Wendy; Davies, Allyson Ross

doi:10.1016/0149-7189(83)90005-8

Cited by 1,061 publications

(702 citation statements)

References 11 publications

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“…While 9 scale scores can be produced, recent research suggests that these scores can be reduced to 3 reliable dimensions: physical disability, psychological disability, and pain (13). The AIMS scores have been standardized to range from 0 (low level of disability) to 10 (high level of disability), Various psychosocial measures were also obtained, including daily stress (14,15), morale (16), social support (17), global satisfaction with health care (18,19), and selfrated health status (i.e., excellent, good, fair, or poor) (20)(21)(22). Finally, self-reported compliance with taking medications was assessed; when asked in a nonthreatening manner, accurate answers can be obtained (23).…”

Section: Methodsmentioning

confidence: 99%

Can the provision of information to patients with osteoarthritis improve functional status?. A randomized, controlled trial

Weinberger

Tierney

Booher

et al. 1989

Arthritis & Rheumatism

128

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After we assessed the functional status of 439 patients with osteoarthritis, we randomly assigned them to 1 of 3 intervention groups or to a control group. The interventions consisted of providing information, and differed only in the method of delivery: by phone, in person at the clinic, or both. Physical health improved (P = 0.02), pain was reduced (P = 0.02), and psychological health improved marginally (P = 0.10) in patients contacted by phone compared with those not contacted by phone. In those contacted only at the clinic, physical health worsened (P = 0.02), but neither pain (P = 0.80) nor psychological health (P = 0.90) differed from the values in patients not contacted at the clinic.

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Section: Methodsmentioning

confidence: 99%

Can the provision of information to patients with osteoarthritis improve functional status?. A randomized, controlled trial

Weinberger

Tierney

Booher

et al. 1989

Arthritis & Rheumatism

128

View full text Add to dashboard Cite

show abstract

“…Essa é uma avaliação pessoal dos cuidados e dos serviços de saúde oferecidos. 23 Estudos sobre a satisfação mostram que, geralmente, os usuários estão mais satisfeitos com os aspectos relacionais (atendimento, cuidado, comunicação interpessoal e outros) do que os organizacionais (estrutura física, acesso a consultas e medicamentos). 24,25 Tais constatações levam a crer que o sucesso final do tratamento pode ter forte relação com o estilo de comunicação entre profissional e paciente, sendo este aspecto predominante sobre a qualidade técnica no transcorrer da consulta, sobretudo após ter sido feita a escolha ou indicação do profissional.…”

Section: Controle Do Diabetesunclassified

Perfil de usuários e percepção sobre a qualidade do atendimento nutricional em um programa de saúde para a terceira idade

Ferreira

Rosado

2012

Rev. bras. geriatr. gerontol.

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ResumoObjetivou-se analisar o perfil dos usuários de um serviço de nutrição e a percepção dos mesmos sobre a qualidade do atendimento, em uma pesquisa quali-quantitativa, utilizando entrevistas semiestruturadas, conduzidas logo após o atendimento nutricional a 32 idosos de um programa para a terceira idade no município de Viçosa -MG. Predominou o sexo feminino, com idades entre 60 e 78 anos; a hipertensão arterial foi a doença de maior ocorrência; a maioria está satisfeita com o atendimento; 44,8% têm dificuldades para mudar a alimentação e 100% foram otimistas quanto ao resultado do acompanhamento nutricional; a maioria é portadora de doenças crônicas não-transmissíveis, possui autonomia, compreende o serviço como instrumento de auxílio na qualidade de vida e associa a satisfação com o atendimento a aspectos de cuidado e atenção. Estimular pesquisas com programas de nutrição na terceira idade se torna cada vez mais necessário, para que se busque qualidade nutricional e melhores estratégias de atendimento aos idosos. AbstractThis study analyzes the profile of users of nutrition services and their perception about the quality of care, in qualitative and quantitative research, using semi-structured interviews, conducted shortly after the nutritional care to 32 elderly of a program for the aged in Viçosa city, state of Minas Gerais, Brazil. The majority were female, aged between 60 and 78 years old; hypertension was the most frequent disease; most were satisfied with the service; 44.8% reported some difficulties in changing their diet and 100% were optimistic about the outcome of counseling; most have chronic non-communicable diseases, are autonomous, understand the service as an instrument of quality of life and derives satisfaction from the care and attention. Encouraging researches on nutrition programs for the elderly becomes increasingly necessary, in order to seek nutritional quality and better strategies of care for the elderly.

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“…1 Satisfaction surveys identify patients' evaluation of care based on their personal preferences, expectations and care realities previously experienced. 2,3 Documents from the UK Department of Health, The American Pain Society and US Agency for Healthcare Research and Quality stress that pain management programmes should ensure that all patients experience individualised, supportive care…”

Section: Introductionmentioning

confidence: 99%

Patients' satisfaction after a comprehensive assessment for complex chronic facial pain at a specialised unit: results from a prospective audit

et al. 2011

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Defining and measuring patient satisfaction with medical care

Cited by 1,061 publications

References 11 publications

Can the provision of information to patients with osteoarthritis improve functional status?. A randomized, controlled trial

Can the provision of information to patients with osteoarthritis improve functional status?. A randomized, controlled trial

Perfil de usuários e percepção sobre a qualidade do atendimento nutricional em um programa de saúde para a terceira idade

Patients' satisfaction after a comprehensive assessment for complex chronic facial pain at a specialised unit: results from a prospective audit

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