“…Such benefits are deemed particularly useful for under-represented and marginalized groups such as individuals with disabilities (e.g. deaf students) (Crowe, 2017), individuals living in remote areas, and individuals with trauma and anxiety-related conditions such as social anxiety and agoraphobia (HEMHA, 2019;Shealy, Davidson, Jones, Lopez, & de Arellano, 2015). Yuen (2010) asserts that "ICT implementation in higher education is not a simple technological adoption, but involves the consideration of a number of issues, such as infrastructure, pedagogical practices, obstacles, student learning, organizational culture, organizational structures, operational strategies, and appropriate policies" (p.624).…”