Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation

Abstract

a b s t r a c tDespite the consumers' increasing demand of technology-based innovations for making stores more appealing and the huge availability of advanced technologies, there is still a lack of research on the retailers' and employees' points of views towards the introduction of these systems. In fact, an efficient innovation should take care of both the final users/consumers' and the retailers/employees' needs and expectations. Hence, the aim of this study is to advance our knowledge on retailers' pull of new technologies for improving their job in accordance with the most recent systems, as well as on the main characteristics of these innovations for defining a new integrative framework of analysis and development.

The effect of self-checkout quality on customer satisfaction and repatronage in a retail context

“…A combination of computer, telecommunications, and internet technology is now being widely used for a variety of service delivery purposes, namely in the retail environment (Walker and Johnson 2006). The last decades have seen advances in technology that are able to respond both to consumers' preferences and retailers' needs (Zhu et al 2013;Renko and Druzijanic 2014), such as touch screen displays, smart mirrors, mobile applications, automatic payment modalities, or radio frequency identification (Kallweit et al 2014;Pantano and Viassone 2014). The increasing use of SST by retailers has created a growing need for classifying different types of SST (Elliott et al 2013), with several SST taxonomies being proposed in the literature (e.g., Meuter et al 2000;Cunningham et al 2008).…”

The impact of electronic banking on profitability and market share: Evidence from banking industry

“…There have been different tools for helping this sector maintain continuous improvement such as automated teller machine (ATM), Point of sales (POS), Pin Pad, etc. (Pantano & Viassone, 2014) There are also many studies on learning the effects of these components on profitability and market share of banking industry. Although the implementation of ATMs in the U.S. is reaching saturation, ATM deployment still has an increasing trend of use in other parts of the world, such as Australia, China, Canada, Germany, and the United Kingdom.…”

Does service quality of self-checkout technology improve purchasing intention in Malaysia retail industry?

“…Malaysia retailers have to constantly upgrade with better technologies to keep evolving with the ever-changing needs of the consumers. Technological innovation in retail is now oriented to enhance shoppers' shopping activities as well as retailers' business profitable [6]. Self-service technology adoption has been cited by businesses as a critical element in controlling costs and improving customer experience [7][8].…”