Demographic Characteristics and Turnover Intention : A Study of Indian BPOs

Afroz, Saman; Haque, Mohammad Israrul

doi:10.17010/pijom/2021/v14i1/157063

Cited by 3 publications

(1 citation statement)

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“…Turnover intention is a person's deliberate and conscious decision to quit (Bright, 2020;Kanchana and Jayathilaka, 2023;Poon et al, 2022). Turnover intention is the most significant predictor of actual leaving behavior (Afroz and Haque, 2021;Dogru et al, 2023;Park and Min, 2020). High turnover intention inhibits major business objectives and causes significant organizational losses (Holston Okae, 2018;Lazzari et al, 2022;Refilwe et al, 2024).…”

Section: Employee Turnover Intentionsmentioning

confidence: 99%

Does employee engagement mediate the nexus of job resource and employee turnover intentions?

Otoo

2024

IIMTJM

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PurposeEngaged employees assure organizational competitiveness and sustainability. The purpose of this study is to explore the relationship between job resources and employee turnover intentions, with employee engagement as a mediating variable.Design/methodology/approachData were collected from 934 employees of eight wholly-owned pharmaceutical industries. The proposed model and hypotheses were evaluated using structural equation modeling. Construct reliability and validity was established through confirmatory factor analysis.FindingsData supported the hypothesized relationship. The results show that job autonomy and employee engagement were significantly associated. Supervisory support and employee engagement were significantly associated. However, performance feedback and employee engagement were nonsignificantly associated. Employee engagement had a significant influence on employee turnover intentions. The results further show that employee engagement mediates the association between job resources and employee turnover intentions.Research limitations/implicationsThe generalizability of the findings will be constrained due to the research’s pharmaceutical industry focus and cross-sectional data.Practical implicationsThe study’s findings will serve as valuable pointers for stakeholders and decision-makers in the pharmacuetical industry to develop a proactive and well-articulated employee engagement intervention to ensure organizational effectiveness, innovativeness and competitiveness.Originality/valueBy empirically demonstrating that employee engagement mediates the nexus of job resources and employee turnover intentions, the study adds to the corpus of literature.

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Section: Employee Turnover Intentionsmentioning

confidence: 99%

Does employee engagement mediate the nexus of job resource and employee turnover intentions?

Otoo

2024

IIMTJM

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Intent to stay of Chinese agency workers in the information technology outsourcing industry

Zhang,

Liang,

Xiao

2024

IJM

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PurposeThe literature on information technology outsourcing (ITO) prioritises monetary considerations and overlooks human aspects. This qualitative study adopts a contextualised approach to address a research gap in understanding agency workers’ intent to stay in the ITO sector.Design/methodology/approachIn contrast to previous studies that focus on intra-organisational factors and use quantitative designs, this study takes a qualitative approach. It analyses data from 85 in-depth interviews with agency workers in the Chinese ITO supply chain and project managers of supplier and client firms.FindingsThe study constructs an integrated framework covering 15 factors at three levels and shows how they interact to influence Chinese agency workers’ intent to stay in the ITO supply chain. Variations in outsourcing management styles and practices among U.S., Japanese and Chinese client firms are presented to enrich the understanding of outsourcing dynamics in a global context.Originality/valueThis study contributes to the ITO literature by providing new insights into the retention of highly skilled agency workers and deepening the contextual understanding of this issue, throwing light on the human aspects often overshadowed by monetary considerations.

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Mediating Role of Employee Engagement on the Effect of Inclusion and Organizational Diversity on Turnover Intention

Gupta

Gomathi

2022

International Journal of Human Capital and Information Technology Professionals

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The purpose of this research article is to study the effect of inclusion and perceived organizational diversity on turnover intention with mediating role of employee engagement. Data of 413 participants was evaluated for this study, wherein the participants included IT Professionals working in India. PLS-SEM was used to the test the hypotheses of the study by developing a path model and carrying out measurement and structural model assessment. The results revealed that inclusion, perceived organizational diversity and employee engagement exhibit significant negative effect on turnover intention and are strongly able to predict turnover intention of the IT professionals. In addition, employee engagement partially mediates the relationship of inclusion and perceived organizational diversity with turnover intention. Overall, the study highlights that when employees feel included in the organization and there is a positive perception on diversity management, it leads to enhanced employee engagement and a lowered turnover intention.

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Demographic Characteristics and Turnover Intention : A Study of Indian BPOs

Cited by 3 publications

References 0 publications

Does employee engagement mediate the nexus of job resource and employee turnover intentions?

Does employee engagement mediate the nexus of job resource and employee turnover intentions?

Intent to stay of Chinese agency workers in the information technology outsourcing industry

Mediating Role of Employee Engagement on the Effect of Inclusion and Organizational Diversity on Turnover Intention

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