Dependency relationships between critical factors of quality and employee satisfaction

Álvarez‐García, José; Río‐Rama, María de la Cruz del; Saraiva, Margarida; Ramos-Pires, António

doi:10.1080/14783363.2015.1021243

Cited by 11 publications

(12 citation statements)

References 58 publications

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“…Although the working conditions are the same in both cases, the fact that outsourced workers are also answerable to another company and another manager distances these workers from the self-awareness of the leader in the hotel. These results are consistent with previously reported evidence [14,15], which indicates that job satisfaction can be increased by the leadership style adopted by the leader (in this case, the hotel manager). For this study sample, the knowledge that the leader has of her or his own strengths and weaknesses differentiates the performance of the internal hotel employees from that of outsourced workers.…”

Section: Conclusion Limitations and Future Researchsupporting

confidence: 93%

“…This effect on the sample in this study was controlled for because the housekeeping and entertainment managers report directly to the hotel general manager and attend a daily operational briefing with the hotel general manager, as do all other heads of department (HODs). Thus, these workers' job satisfaction may be increased by the hotel manager's leadership, as verified by previous research [14,15].…”

Section: Outsourced Servicessupporting

confidence: 74%

“…Given the relevance of job satisfaction, it is of huge value for hotel managers to be aware of their employees' satisfaction, whether these employees are internal or outsourced. As previous studies have shown, the outsourcing of services and the optimal management of this outsourcing in hotels is a key aspect for professionals in the sector [14,15]. Analysis of outsourcing has been carried out for decades, and numerous studies have shown that this practice is spreading to hotels in different areas [16,17].…”

Section: Introductionmentioning

confidence: 99%

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Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

et al. 2019

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The relationship between leadership and job satisfaction has attracted considerable scientific interest, especially in relation to the quality of tourism businesses. This study investigated this relationship within the framework of authentic leadership. The study also explored differences between outsourced workers and internal hotel employees in terms of the influence of authentic leadership on job satisfaction. Fuzzy-set qualitative comparative analysis (fsQCA) offered valuable new insight. This study was based on a sample of 58 heads of department of four/five star hotels in the Canary Islands, Spain. The results suggest that high levels of leadership in the four subscales of authentic leadership (balanced processing, relational transparency, self-awareness, and internalized moral perspective) are sufficient to increase job satisfaction. The same outcome is achieved with high levels of balanced processing, even though it is accompanied by low transparency and low levels of internalized moral perspective. There are no major differences between outsourced workers and internal employees, except in terms of the importance of self-awareness. These results can help hotel managers reflect upon leadership and can provide new approaches for scientific research in this area.

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Section: Conclusion Limitations and Future Researchsupporting

confidence: 93%

Section: Outsourced Servicessupporting

confidence: 74%

Section: Introductionmentioning

confidence: 99%

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Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

et al. 2019

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“…These results support previous authors' works that show the importance of these competences in transformational leadership to improve in hotels (Jovicic et al, 2018) and other works applied to other contexts other than hotels that have found a relationship between transformational leadership and quality (Teoman and Ulengin, 2018). Also, these results expand previous works that show the relationship between leadership and enablers of EFQM in the tourism industry (Álvarez-García et al, 2016), expanding these results to the case of transformational leadership.…”

Section: Discussionsupporting

confidence: 90%

“…This model is composed of nine dimensions (see Figure 1) that show quality management dimensions suggested by the literature. Also, this model can be successfully adopted by tourism organizations in general and hotels in particular (Wang et al, 2012;Álvarez-García et al, 2016).…”

Section: Quality Managementmentioning

confidence: 99%

Transformational leadership and the European Foundation for Quality Management model in five-star hotels

Maquieira

Tarı́

Molina‐Azorín

2020

JTA

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Purpose This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach The study analyses 102 5-star and 5-star large luxury hotels that answer a questionnaire on transformational leadership and the EFQM model. It analyses the degree of importance of quality and transformational leadership in hotels, the significant differences between groups of hotels (according to stars, size, modality and type of product) and the association between transformational leadership and quality. Findings The results show the levels of quality and transformational leadership, minor significant differences between groups and an association between the two variables. In general, chain-affiliated hotels have a higher level of leadership and a more advanced employee and process management than independent hotels. Also, those hotels that focus on a vacational product show a lower attention to the strategy dimension in the EFQM model. The number of employees is not an important factor to adopt quality. Finally, transformational leadership allows hotels to advance in the development of quality management. Originality/value Although there are studies on quality management that show the importance of leadership for quality, there are few studies that examine transformational leadership and quality in the same study, mainly in the tourism industry, and especially in the case of the hotel industry.

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Accounting firms’ employee satisfaction and audit fees

Dao

Sun

2022

Accounting and Business Research

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Dependency relationships between critical factors of quality and employee satisfaction

Cited by 11 publications

References 58 publications

Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

Transformational leadership and the European Foundation for Quality Management model in five-star hotels

Accounting firms’ employee satisfaction and audit fees

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