“…COVID-19 highlighted the fact that most organizations did not have adequate measures to prepare for BC and disaster recovery [24,34,44,268,300,301], and organizations now realize that they need to find and implement solutions to make them more resilient [172,290,[302][303][304][305]. RPA platforms, for example, can help and are recommended for making operations more intelligent and for building IT and business resilience [214,215,270,304,[306][307][308][309].…”