Deregulation, Pricing Strategies, and Claim Behavior in the Taiwan Automobile Insurance Market

Peng, Sheng-Chang; Li, Chu-Shiu; Liu, Chwen-Chi

doi:10.1080/1540496x.2015.1117869

Cited by 4 publications

(2 citation statements)

References 16 publications

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“…A similar study was done by Grace et al [17] for the US automobile insurance market and by Peng at al. [18] for Taiwan. Discounts in automobile insurance is a lucrative way of attracting customers and the paper by Chan et al [19] addresses the issues involved in deciding upon discounts offered to customers.…”

Section: Literature Reviewmentioning

confidence: 99%

A Study on Customer’s Preference for Personal Vehicle Insurance Provided by Different Insurance Companies in Bengaluru

Ghose

Akanchha²

2020

IJMTS

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The primary purpose of vehicle insurance is to cover the vehicle against damage, personal injury, and third-party liability. In addition to this, some insurance companies also provide value-added services such as roadside assistance and other services in return of the amount called as premium which attracts a large number of customers. However, our study shows that vehicle owners give maximum importance to the cost of insurance in terms of the annual premium. Primary data has been collected through questionnaire and analysed to ascertain about the factors responsible for taking out vehicle insurance, choice between private and public sector insurance companies, preferred insurance companies among the major players in the field, factors that play a role in the customers’ choice of a particular insurance company, customers’ opinion about the affordability of the premium to be paid, customers’ satisfaction with their chosen company, whether customers consider fast and efficient service as a deciding factor, and whether the brand value of the company plays a role in the customers’ choice.

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Section: Literature Reviewmentioning

confidence: 99%

A Study on Customer’s Preference for Personal Vehicle Insurance Provided by Different Insurance Companies in Bengaluru

Ghose

Akanchha²

2020

IJMTS

View full text Add to dashboard Cite

show abstract

“…Consequently, the third categories of studies are those that analyse the consumer data in terms of revealed behaviours: repurchase, preference, recommendation etc. (Query et al, 2007;Parvatiyar & Sheth, 2000). To put it differently, the literature stipulates that, much like other services, motor insurance must also contribute to maximizing the value felt by customers so that they may build a lasting relationship with the company and reveal a loyal behaviour -recommendation, repurchase, preference (Kotler & Armstrong, 2001;Gencer & Akkucuk, 2017).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%