Desempenho individual no trabalho: proposições para uma mensuração personalizada e um diagnóstico abrangente

Abstract

PurposeIndividual job performance is a phenomenon of fundamental importance for organizations, but difficult to measure and often with restricted diagnoses. The aim of this study was to present a set of general indicators of individual performance at work that contemplate different dimensions of this construct to support a personalized measurement and a comprehensive diagnosis.Originality / RelevanceIt presents a set of items that allows a comprehensive approach to work performance composed of eight behavioral classes and a personalized way of measuring it in different areas of work and occupational functions.Design / Methodology / ApproachThe work followed a theoretical stage and an empirical one. In the former, the theoretical model was chosen, the construct was operationalized, and job performance scales' items were selected. In the empirical stage, the items were classified, selected, and adapted according to the dimensions of the chosen theoretical model, based on an evaluators' analysis (n = 16), an expert panel (n = 6) and a semantic validation with professionals (n = 9).FindingsThe study generated 56 items for measuring job performance, distributed in eight dimensions, according to the theoretical model adopted. Its use will allow a careful measurement of performance, with comprehensive diagnostics on the topic. Additionally, the findings allow academics and managers to raise the level of debates about the construct to favor theoretical advances in the area and instigate new methodological advances.