“…The topic of constructing logistics intelligence has received a lot of attention recently (Jedermann & Lang, 2008). Various intelligent technologies such as radio frequency identification (RFID) (Chow et al, 2007;Klein & Thomas, 2009;Lee, Ho, Ho, & Lau, 2011;Wen, 2010) and multi-agent techniques (Chow et al, 2007;Davidsson, Henesey, Ramstedt, Törnquist, & Wernstedt, 2005;Gallay & Hongler, 2009) are widely applied in logistics systems to provide real-time knowledge support for the logisticians (Siror, Huanye, & Dong, 2011). As an intangible strategic resource, knowledge can be exploited towards superior logistics performance and competitive advantages enabling logistics intelligence (Hult, Ketchen, Cavusgil, & Calantone, 2006;Law & Ngai, 2008).…”