“…Incentives in terms of rewards are another potential strategy to encourage positive behaviours in the mobility context.- Real-time information (Amorim et al , 2018; Gomes et al , 2022; Singh, 2018): Provides real-time information on traffic conditions, roadway incidents and parking availability.
- The AR or VR and three-dimensional (3D) printing (Chen and Tsai, 2017; Jung and Dieck, 2017; Loureiro et al , 2020; Maulik et al , 2022): The VR applications provide visitors with a VR experience prior to visiting while AR applications enable visitors to learn during their visit. The 3D printing technology allows visitors to 3D-print souvenirs after visiting.
- In-app language or currency convertor (Garcia-Lopez et al , 2021): Enhances UX as it enables travellers to scan unfamiliar regional languages for text messages, voice messages or visual translations.
- Real-time personalisation and recommendations (Amorim et al , 2018; Gomes et al, 2022; Lim et al , 2022; Maulik et al , 2022; Ribeiro et al , 2018): With machine learning (ML) services accessible in Big Data technology, an app can deliver real-time personalised recommendations. The ML promotes consumer engagement by providing personalised products, services and content recommendations based on the user’s profile information, online activities and focused search.
…”