Design and Research on Evaluation Model of User Experience on Mobile Terminal Products

Huang, Zhaohui; Hong, Yeyi; Xu, Xiao

doi:10.1007/978-3-030-19135-1_20

Cited by 3 publications

(10 citation statements)

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“…This study reveals the areas that are mostly covered in the UX evaluation research are based on the keywords used by authors. Based on the analysis in this study, most of the document types are conference papers (480), followed by articles (129), reviews (11), book chapters (7) and books (5). The research on this topic was started in 1997 and has increased annually since then, as shown in the number of publications in 2019 (117) and 2018 (112).…”

Section: Discussionmentioning

confidence: 93%

“…UX evaluation is becoming known by more and more people nowadays. UX evaluation, which is also known as the quality of user experience , is the process and result from the assessment of user on a product or system (Huang, Hong, & Xu, 2020). This is not only the product's final result of experience, but also a collection of ways of producing these experiences.…”

Section: Introductionmentioning

confidence: 99%

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The Trend of Published Literature on User Experience (UX) Evaluation: A Bibliometric Analysis

et.al¹

2021

TURCOMAT

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The term user experience (UX) emerged in the early 1990’s. Thenceforth, UX has become a key term for researchers to focus on aspects that go beyond usability and particularly in the field of Human Computer Interaction (HCI). The aim of this study is to analyse the bibliometric aspect of UX evaluation literature from Scopus database whereby 644 papers were extracted. The study utilised publishing or perishing software to collect the data, while VOSviewer was used to visualise the data. Data analysis was also carried out using SPSS and Microsoft Excel. The publication of articles between 2018 and 2019 increased to 117 articles in 2019 and this is the highest publication to date. Most of the publications are from journals and conferences, mainly in English. Based on the analysis of the co-occurrence map of all keywords in the articles published, the keywords frequently used by the authors are user experience (416) and user experience evaluation (155). Most of the research related to UX evaluation was conducted in United States; and the researchers prefer multi-authored publications. The co-authorship map of the journal’s authors showed that V. Roto is one of the dominant co-authorships. Other than that, Arnold P. O. S. Vermeeren is also the most cited author of UX evaluation in Scopus database. This study presents the history of scientific literature in user experience evaluation and will provide guidance for future research.

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Section: Discussionmentioning

confidence: 93%

Section: Introductionmentioning

confidence: 99%

The Trend of Published Literature on User Experience (UX) Evaluation: A Bibliometric Analysis

et.al¹

2021

TURCOMAT

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“…In the literature review, many UX evaluation studies of online systems only have dimensions and criteria [15], [18]- [20], [24]. However, they are lacking the UX dimensions, criteria, and metrics in the UX evaluation models.…”

Section: A Evaluationmentioning

confidence: 99%

“…The Content Interaction Vision Model (CIV Model) was developed by [20]. Content, interaction, and vision are the three UX dimensions of the CIV model.…”

Section: E Ux Evaluation Model On Mobile Terminal Productsmentioning

confidence: 99%

“…On the other hand, [17] have developed a new conceptual UX model for evaluation that focuses on workers' performance evaluation, and not on the online system. Furthermore, the need to conduct this study is motivated by the lack of existing models that were more focused on specific systems such as e-commerce [18], ebanking [19], and mobile [20]. Furthermore, these studies do not provide clear and comprehensive measurement for general online systems.…”

Section: Introductionmentioning

confidence: 99%

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A Conceptual User Experience Evaluation Model on Online Systems

Yusof¹,

Hashim²,

Hussain³

2022

IJACSA

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An online system has become a priority for organisations or companies in many countries, as it allows many processes to be conducted via online platforms, which contributes to profit gain. There are different types of user experience (UX) evaluation models that have been proposed to guide the measurement and development process. However, most of these models only have dimensions, and there is no guidance for UX measurement on online systems. The lack of evaluation models for online system measurement requires further investigation. This paper aims to identify the gaps in UX evaluation models, and develop a conceptual UX evaluation model for online systems. The method used in this study includes reviewing several literatures and shortlisting the relevant publications on UX and online systems. After that, the gaps were identified from the existing UX evaluation model in the relevant publications based on the ISO standard. Then, the study identified the important components of UX, and proposed a new conceptual UX evaluation model for online systems. The results of the study are the identification of the gaps in existing UX evaluation models, and the development of a new conceptual UX evaluation model that is specifically for online systems. Therefore, the results help in considering UX dimensions, criteria, and metrics and potential UX components for evaluation and measurement. The paper contributes to system developers, designers, and also researchers for future UX evaluation model development for online systems. Future studies could use the reviewed UX evaluation models to identify relevant dimensions of online systems, and hence improve the model that they will develop. The findings may also be beneficial to organisations that own online systems by providing guidelines on important dimensions involved in their UX-based evaluations.

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User Experience Measurement

Akputu¹,

Attai²

2021

Advances in Business Information Systems and Analytics

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User experience (UX) measurement has become a powerful component in determining the usability success or failure of products or services that are marketed via e-business channels. Succcess in the e-business does not only depend on building stellar software interfaces but also on competitive receptiveness to customers experience or feedback. Only e-businesses that can effectively measure the UX to forecast and understand the future are able to stay afloat and not get drown in the highly competitive market. The development of various UX metrics and measurement techniques have helped to quantify user feedack but most of these rely on different contextual assumptions. As a result, choosing appropriate UX techniques that match a particular business need becomes difficult for most e-business concerns. This chapter provides an overview of recent UX measurement techniques that are relevant to the e-business settings in the Web 2.0 era. The objective is to elaborate on what tools that have been employed in literature to measure UX and possibly how these can be employed in practice.

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Design and Research on Evaluation Model of User Experience on Mobile Terminal Products

Cited by 3 publications

References 1 publication

The Trend of Published Literature on User Experience (UX) Evaluation: A Bibliometric Analysis

The Trend of Published Literature on User Experience (UX) Evaluation: A Bibliometric Analysis

A Conceptual User Experience Evaluation Model on Online Systems

User Experience Measurement

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