Design concept evaluation of smart product-service systems considering sustainability: An integrated method

Song, Wenyan; Niu, Zixuan; Zheng, Pai

doi:10.1016/j.cie.2021.107485

Cited by 52 publications

(25 citation statements)

References 49 publications

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“…For manufacturers, the product-service system is considered one of the most effective value propositions toward a resource-efficient business [21]. Wenyan S. et al [22] mentioned the importance of notice sustainability issues for the product-service system in the design stage. When manufacturers provide product-related service they should be capable of fulfilling specific customer requirements in both economical and sustainable manner [23].…”

Section: Cooperation Of Manufacturing Firms In the Brrmentioning

confidence: 99%

Servitization and Sustainable Value Creation Strategy for China’s Manufacturing Industry: A Multiple Case Study in the Belt and Road Initiative

et al. 2021

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Manufacturers are adding service offerings to satisfy customers’ needs in various markets. Effective strategies for servitization can improve the competitiveness of manufacturers during cooperation. The Belt and Road Initiative (BRI) established by China offers opportunities for economic cooperation and regional integration for the involved countries. Now, many manufacturing firms are expanding their businesses into Belt and Road countries, most firms are facing the “how to do” problems in improving sustainability during their cooperation. They urgently require methodical assistance on both improving competitiveness through servitization and addressing sustainability challenges. This necessitates the firms to develop successful service models for their industrial initiatives and investigate ways to produce long-term sustainable value through services. In addition to the firm’s economic worth, it also entails lowering the project’s negative environmental impact. The results provided effective strategies for manufacturers from two perspectives. The first perspective is the study discovered innovative service models at both the product and project levels. Project-service systems are critical, and manufacturing firms should use innovative service models to deliver projects. The operation method of holistic solution and localization integration project service was addressed in particular in this study. In the second perspective, there are suggestions for achieving sustainability through innovative service models. The methods for preserving sustainable value on the industrial project level were the subject of our study, which included significant criteria and detailed descriptions. The effective project service system should bring sustainable value to the lifespan of an industrial project. This study has determined four major paths to improving sustainable value creation through servitization: improving resource allocation capabilities, reduce carbon emissions through energy project service, technological outputs, and standards exportation. Useful recommendations are provided for manufacturing firms planning to develop their business overseas, especially in BRI countries.

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Section: Cooperation Of Manufacturing Firms In the Brrmentioning

confidence: 99%

Servitization and Sustainable Value Creation Strategy for China’s Manufacturing Industry: A Multiple Case Study in the Belt and Road Initiative

et al. 2021

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“…When a manufacturer initially transitions from a product-focused approach to PSS, they are more likely to encounter design issues or accidents owing to a lack of service design knowledge. Simultaneously, various feasible PSS concepts are usually generated during the early design stage [12], and the selection of design concepts directly affects the service performance of the PSS concepts. Therefore, how to evaluate and rank the PSS design concepts and provide a most suitable design for the detailed design is still a critical issue in the scientific field of PSS.…”

Section: Research On Pss Design Evaluationmentioning

confidence: 99%

“…In addition, a rough-Z-number-based DEMATEL was proposed by Zhu et al [35] to address uncertainties in stakeholder evaluations and determine the risk prioritization of sustainable value propositions. To improve the delivery performance of PSSs, Song et al [12] proposed a method that adopts rough sets to perform fuzzy processing on a priori information, which then ranks evaluation criteria using the best worst method (BWM) and criteria importance through the inter-criteria correlation (CRITIC) method. Obviously, rough number in rough set is an objective mathematical model, which can integrate the original individual judgment of each DM from group experts.…”

Section: Research On Pss Design Evaluationmentioning

confidence: 99%

“…Therefore, PSS evaluation is a conventional multiple-criteria problem that includes customer demands such as environmental, cost, and sustainability demands [39]. Based on previous studies on PSS evaluation [12,40], the performance elements of a PSS can be defined as the lowest level performance requirements of a system, which are obtained by decomposing a system to its most basic elements. These system performance requirements can then be adopted by the product and service designer to convert CVs into specific design criteria.…”

Section: Sub-functionmentioning

confidence: 99%

“…However, because pairwise comparisons by DMs are necessary to determine the priority of each evaluation criterion, the weightings will contain uncertainties, owing to subjective factors such as the knowledge, skill, and ability of the DMs. Accordingly, attempts have been made to minimize subjectivity, using subjective weighting models, such as the entropy weight method (EWM) [11] and CRITIC method [12]. However, because objective and subjective weighting methods ultimately rely on the evaluation data provided by DMs, their evaluation data inherently contain some ambiguity and subjectivity, which will affect the accuracy of the final decision.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Conceptual Solution Decision Based on Rough Sets and Shapley Value for Product-Service System: Customer Value-Economic Objective Trade-Off Perspective

Feng

Jiang

et al. 2021

Applied Sciences

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The product service system (PSS), as a design concept for integrated products and services, needs to be evaluated in the early design stage to maximize the value for stakeholders of the PSS concept, which is a crucial task for enterprises. However, existing methods focus on the ranking and value assessment of PSS evaluation criteria (e.g., quality, sustainability, cost), ignoring the needs conflict between customer value and economic objectives in PSS design, resulting in decision results that are not applicable to industrial enterprises. Furthermore, the influence of weight preference and uncertain information on solution evaluation is seldom considered when calculating the weight of each criterion. To fill this gap, integrating rough sets and the Shapley value decision approach for product-service system design considering customer value-economic objective trade-off is proposed, which mainly includes two parts: firstly, the best worst method (BWM) and the entropy weight method are integrated to obtain the comprehensive weight of evaluation criteria in the customer value and economic objectives; secondly, the Shapley value method in the coalition game is used to solve the optimal expectation allocation of the two objectives, so as to select the solution closest to the allocation, i.e., the optimal solution. In addition, rough set techniques are used to capture and integrate subjective assessment information originating from DMs under uncertainty. Finally, a case study of the electric forklift design is illustrated to verify the proposed decision model. The decision results show that this approach is more reliable through sensitivity and comparison analysis, and provide a valuable recommendation for enterprises to consider product service in forklift design.

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AQFD‐based approach for the development of smartproduct‐servicesystems

Fargnoli

Haber

2023

Engineering Reports

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The paper proposes a novel method for the development of smart product‐service systems (Smart‐PSSs) by focusing on the analysis of customer requirements and the selection of those features that can practically enhance the smart capabilities of the offering. To achieve such a goal, a quality function deployment (QFD) based method is presented to specifically address the development of Smart‐PSS solutions. The novel approach, named quality function deployment for smart‐product service systems (QFD for Smart‐PSS), relies on the deployment of smart characteristics and components besides the conventional product and service features. Such an approach allows a better granularity of the assessment and deployment of the system features by well defining the smart components in PSS. To preliminarily verify the applicability of the method, a case study concerning the development of a Smart‐PSS solution for the elevators of a building is proposed. The results achieved show the potential benefits that the proposed approach can have both in the case of novel solutions and when an existing system has to be augmented. The method is at the initial stage of development and while this study can augment knowledge on the development of Smart‐PSS, further research work is needed to extend its validation.

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Design concept evaluation of smart product-service systems considering sustainability: An integrated method

Cited by 52 publications

References 49 publications

Servitization and Sustainable Value Creation Strategy for China’s Manufacturing Industry: A Multiple Case Study in the Belt and Road Initiative

Servitization and Sustainable Value Creation Strategy for China’s Manufacturing Industry: A Multiple Case Study in the Belt and Road Initiative

Conceptual Solution Decision Based on Rough Sets and Shapley Value for Product-Service System: Customer Value-Economic Objective Trade-Off Perspective

AQFD‐based approach for the development of smartproduct‐servicesystems

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