Design of a single window system for e-government services: the chilean case

Abstract

The single window concept refers to systems that allow organizations to provide one-stop services to users. This paper describes a model for the design of a single window system in the context of e-government. The model determines which government service procedures should be incorporated into the system, which technology should be used to execute each procedure and the time in the planning horizon at which technology upgrades and incorporation processes should take place, while maximizing the total social benefit associated with these decisions. The proposed model, a mixed integer linear program, is applied to the particular problem faced by the government of Chile a few years ago. The solution generated by the model for this instance is compared to that obtained through the Chilean government's own method for prioritizing the inclusion of procedures into its single window system. When the proposed model was limited to choosing 60 procedures, the number chosen by the Chilean government's method, the solution produced 1.6 times more benefits. With the limit on the number of procedures removed but considering a budget constraint, the model chose 111 procedures that generated 1.85 times more social benefits than those procedures chosen using the government's method.

A Blockchain Secured Electronic Transaction Document Interchange Architecture (DIA): A Public Sector Analysis from Thailand

“…We find commercial support for these findings in the knowledge that over 50 million Bill of Ladings (B/L) are created each year. From these, there is an average cost of $100 per B/L document for courier use, representing $5 billion per year (CargoX, 2021). Additionally, a courier service averages 5-10 business days to get these B/L documents from the origin to the destination.…”

“…It can be noticed that a document interchange mechanism for electronic transactions in the public sector, in terms of integrating public sector services to increase efficiency and the system of public e-services in one channel (National Single Window) (Cataldo et al, 2018), are deprived of connectivity in public operations to be a single integrated organisation, as it was just connectivity and interchange basic data. This is not sufficient and requires international design standards due to a lack of integration of organisational connectivity, transparency, trust, and security.…”

Gobernanza electrónica e inclusión digital de personas mayores mediante estrategias de alfabetización digital e informacional en la localidad de Placilla, Valparaíso, Chile

“…El Estado de Chile ha experimentado durante los últimos 28 años un avance significativo en la temática de modernización de los servicios y los mecanismos públicos, mediante la innovación tecnológica y la incorporación de medios digitales para el acceso individual de cada ciudadano del país (Cataldo, Ferrer, Rey & Sauré, 2018). En paralelo a esta actualización, también el sistema público, como una forma de nivelar a la población en el uso de estas herramientas TIC, ha formulado una serie de iniciativas desde el año 2002 que abordan desde varios frentes la alfabetización digital en el país.…”

Untitled

“…2019). However, although the ICT and the trade data exchange standards were rapidly evolving at the same time, the sharing of trade documentation is still mostly on paper (Cataldo et al, 2018). But these paper-based exchanges cannot meet the need for efficiency and safety in the modern trading environment (Tsen, 2011).…”