Design of a Social Media Voice Assistant for Older Adults

Designing Multi-Modal Conversational Agents for the Kitchen with Older Adults: A Participatory Design Study

“…We explored this specific domestic task with a three-stage research approach consisting of participatory design, a Wizard of Oz study, and qualitative interviews. Although previous studies have taken a qualitative approach in exploring older adults' interaction with and use of conversational agents [5][6][7][16][17][18][19], these studies have not applied participatory design to explore their self-identified needs and perceptions and apply them to a design process. Studies utilising participatory design in the development of socially assistive robots among older adults [10,11], on the other hand, have not focused on conversational interaction.…”

“…The resulting findings contribute to the existing research on conversational agents and older adults [5][6][7][16][17][18][19] by addressing the importance of participatory design in developing conversational agents that can be adaptive to older adults' needs, interests and preferences, and recognising participants' own perceptions and experiences in the interaction with multi-modal CAs. Furthermore, this study advances participatory design with older adults [10,11] by focusing on voice interaction in particular, and qualitative analysis of both video recordings and semi-structured interviews [8,9,19].…”

“…Participants may not have experience with the conversational technologies, and they may not see themselves as designers of any technology [37]. Therefore, our PD approach employed both focus group discussion and design scenarios as well as qualitative evaluation of the usability and acceptability of the agent [19,[38][39][40][41][42].…”