Design of Customer-oriented Dispatching Support for Railways

Conflict resolution measures for connection dispatching

“…Also, other researchers often focus on this measure (Suhl et al, 2001;Schöbel, 2001;Berger et al, 2011;Kurby, 2012).…”

“…Suhl et al (2001) created the term of customer oriented dispatching. The approach here is to optimize the travellers' delay assuming the travel chains are known.…”

“…This includes the separation in different disjunct sets of travellers with known, partially known or unknown travel chains which can be processed differently. If available, it contains detailed travel information which can be collected using novel applications and interfaces (Scheier et al, 2014;Stelzer et al, 2013a) including cost functions for different passenger types (Suhl et al, 2001) for individual travellers. Otherwise, data from ticket sales, travel models, traveller surveys etc.…”

Rescheduling Railway Traffic Taking into Account Minimization of Passengers’ Discomfort

“…A different stream of research directly faces the optimization of the QoS perceived by the passengers, and is based on the concept of customer-oriented dispatching introduced in Suhl et al (2001) and Schöbel (2001). Among this stream of research, Schöbel (2007) defines the delay management (DM) problem as the problem of deciding whether to keep or not transfer connections during operations, a decision that directly affect passenger QoS.…”

Integer Programming Approaches for Solving the Delay Management Problem

“…We refer to [SBK01,SMBG01] for providing a knowledge-based expert system including a simulation of wait-depart decisions with a what-if analysis. Simulation has also been used in [Ack99,SM01].…”