Abstract. Design activities associated to the ideation phase of design processes require mutual understanding and clear communication based on artefacts. However, this is often a challenge for remote and multidisciplinary teams due to the lack of ad hoc tools for this purpose. Our approach is to solve these limitations by explicitly connecting pieces of information related to design rationale, feedback, and evolution with the artefacts that are subject of communication. We propose Helaba, a system that creates a shared workspace to support communication revolving around design artefacts and activities within multidisciplinary teams. Helaba supports design communication and rationale, and potentially leads to more satisfying outcomes from the design process.Keywords: Design, design rationale, remote / multidisciplinary communication
IntroductionModern design has evolved into a complex knowledge activity that more often than not involves multidisciplinary teams. However, these teams often lack the tools for efficient collaboration and communication, specifically because the different roles involved also have different work practices and focus, and use domain specific languages. We tackle two main challenges in communication within a design team and with their stakeholders. First, issues with mutual understanding and clear communication during the ideation phase of the design process, which leads to suboptimal results, loss of time and thus money and sometimes frustrations and difficulties in collaboration. Second, design processes often involve asynchronous and remote communication, which we found has many disadvantages if there is no domain-specific system to mediate and support this type of communication. We discovered that explicitly connecting pieces of information with the artefacts that are the subject of communication can help a great deal to improve this.In this paper we introduce Helaba, a semi-functional prototype that aims to reduce the challenges faced in remote, multidisciplinary design communication. The word Helaba is used in the Flemish spoken language to greet someone, but also to attract the