Design strategies in hospital pharmacy department: Mapping a medication system

Abstract

Pharmacy departments are technical and administrative units in hospitals that relate to several other departments, and thus they have a strategic status on supervising the medication system. The hospital pharmacy department has an important role on patient safety, as it can work on error prevention, avoiding mistakes on the process. If there are no precautions implemented on medication system, there will be greater risk of errors, which could unavoidably harm the patient's health. In this context, this article reports a research applied on a psychiatric hospital in the state of Santa Catarina, Brazil. The following issue was the starting point of the research: how is the configuration of the medication system in this hospital? The objective was to analyze the system, through mapping, in order to identify strategic opportunities for design. Results demonstrate that the medication system is integrated to the pharmacy, and depends on it. Results also suggests that strategic design interventions on storage, fractionation, separation and dispensation of drugs could contribute to the safety of the system as a whole.

Strategic design: origins and contributions to intellectual capital in organizations

“…Although strategic design is known for its application formulating and planning strategies for business (Jevnaker, 2000) and design (Blum et al , 2018), in this article, design is applied to core strategic problems of organizations. For this, organizations should identify the available capital provided by strategic design before implementing programs of organization transformation (Dorst, 2011; Lockwood, 2010; Scaletsky and Costa, 2019).…”