Design thinking for city dashboard development: Recommendations from a study of smart asset management in Sydney, Australia

Abstract

The city dashboard has become an integral component of smart city asset management systems. It leverages data collected from multiple sources to monitor performance and enable evidence‐based decision making. This article investigates the use of a design thinking framework to develop a functional and easy to understand city dashboard. The Smart Social Spaces project is used as a case study to illustrate how design thinking can be employed to develop an asset management dashboard, enabling efficient management of public space and infrastructure. The article profiles the unique collaboration between a local government, a multi‐disciplinary team of university academics, and a street furniture designer and manufacturer, all located in Sydney, Australia. We unpack some of the design practice nuances that led this project to receive national awards and international recognition, and most importantly, created a user‐friendly system to track and maintain public micro assets. We conclude with lessons learnt and recommendations for dashboard development through a design thinking process.