Designing a Chatbot for Contemporary Education: A Systematic Literature Review

Abstract

A chatbot is a technological tool that can simulate a discussion between a human and a program application. This technology has been developing rapidly over recent years, and its usage is increasing rapidly in many sectors, especially in education. For this purpose, a systematic literature review was conducted using the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) framework to analyze the developments and evolutions of this technology in the educational sector during the last 5 years. More precisely, an analysis of the development methods, practices and guidelines for the development of a conversational tutor are examined. The results of this study aim to summarize the gathered knowledge to provide useful information to educators that would like to develop a conversational assistant for their course and to developers that would like to develop chatbot systems in the educational domain.

Investigating the Support Provided by Chatbots to Educational Institutions and Their Students: A Systematic Literature Review

“…More specifically, in order to achieve this the PRISMA framework is utilized, which provides a specific methodology in order to produce a valid SLR, with increased legitimacy [21]. This SLR is a fragment of a larger study, part of which was published earlier this year [22] and thus is following the same methodological approach in order to accomplish its purpose. The whole process began by searching for suitable literature using the search engine of Scopus.…”

“…In this methodology, the retrieved documents are being evaluated based on specific criteria in order to evaluate their relevance to the examined topic. Following the same strategy as Ramandanis and Xinogalos [22], the screening process began by examining the relevance of the title and the abstract of the retrieved documents in order to examine the capability of the text to respond to the research questions. After the completion of this first screening step, predefined inclusion and exclusion criteria were used to evaluate the full text.…”

Toward the improvement of teaching in object-oriented programming: the integration of intelligent chatbot assistance and professor Alex's implementation

“…En [28], se presenta el desarrollo de Agentes Conversacionales Educativos (ECA) como un esfuerzo complejo que abarca diseño, desarrollo e implementación. La fase inicial involucra una investigación para recolectar información relevante sobre herramientas, metodologías y requisitos.…”