Designing a Scenario-Based Questionnaire to Assess Behavioral Intention in Social Networking Sites’ Ethical Dilemmas

Jafarkarimi, Hosein; Sim, Alex Tze Hiang; Saadatdoost, Robab; Hee, Jee Mei

doi:10.1007/978-3-319-38974-5_12

Cited by 7 publications

(3 citation statements)

References 40 publications

(48 reference statements)

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“…This is a useful method to investigate the behavior of people in certain contexts, especially where it is costly or impossible to reproduce the scenario in an experimental situation (e.g. in context of ethical dilemmas) (Jafarkarimi et al, 2016). A survey is also well suited for testing human behavior-related hypotheses and an appropriate method for this study.…”

Section: The Surveymentioning

confidence: 99%

How do users adopt health information from social media? The narrative paradigm perspective

Tang

Liu

et al. 2018

HIM J

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Introduction: A recent trend in health information seeking and sharing is the use of social media. Although there are several benefits to the use of social media for health communication, the quality of health information exchanged on social media is troubling due to its informal, unregulated mechanisms for information collection, sharing and promotion. Therefore, it is important to understand how users adopt health information from social media. Method: Considering the user-generated and storytelling nature of social media messages, this research employed the narrative paradigm perspective to explain the social media health information adoption phenomenon. Specifically, narrative coherence (NC) and narrative fidelity (NF) were hypothesised to have positive effects on the intention to adopt (IA). Additionally, socio-economic status (SES) was viewed as a proxy variable to cognitive capability and was hypothesised to moderate the effects of NC and NF. A scenario-based survey was conducted to test the proposed research model. Results: We obtained a total of 257 valid questionnaires. The results indicated that NF ( p < 0.001) had a positive effect on the IA social media health information. The NC ( p < 0.01) had no impact on the low SES users but a positive impact on the high SES users. Further, the effect of NF ( p < 0.01) on the IA was higher for high SES users than low SES users. Conclusions: NC and NF are two major driving forces in social media health information adoption, and the effect of both narrative paradigm variables depends on the SES users. Implications Results of this study show how the narrative paradigm, with a focus on the storytelling method of communication rather than logical scientific argument, can not only explain the uptake of health messages from social media, but also provide guidance as to how to create health messages on social media that more effectively target end users.

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Section: The Surveymentioning

confidence: 99%

How do users adopt health information from social media? The narrative paradigm perspective

Tang

Liu

et al. 2018

HIM J

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“…In this study of service failure, a scenariobased questionnaire will be conducted. Although scenario-based is limited, it should not be neglected by company as it is able to provide insights [3]. The number of scheduled passengers boarded by the global airline industry has been increasing steadily before the global pandemic hit almost all businesses including the airline industry.…”

Section: Business Issuementioning

confidence: 99%

The Impact of Airline Responds to Service Failure towards Customers’ Satisfaction and Loyalty in the Airline Industry

Angeline¹,

Belgiawan²

2023

IJCSRR

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This study explores the relationship between airline responses to service failures and customer’s satisfaction and loyalty in the airline industry. Using a framework that includes various airline response categories derived from a service blueprint such as overbooking, flight delays, cancellations, lost or damaged luggage, in-flight service issues, customer service failures, and security issues, this study investigates the relationship between these factors and customer satisfaction, as well as the resulting impact on customer loyalty. A qualitative approach has been used alongside by using non-probability sampling that will be use in this study includes snowball sampling and convenience sampling. Upon collected data through survey, the result is then being regressed linearly in SPSS. The analysis of data reveals that effective and timely handling of service failures, as well as considerate handling of complaints, play a significant role in determining customer satisfaction. In addition, customer satisfaction influences customer loyalty positively, highlighting the significance of service recovery in nurturing long-term customer relationships. The findings emphasize the need for airlines to prioritize efficient service recovery processes, such as transparent communication and adequate compensation for service failures. Future research recommendations include investigating the role of technology in service recovery efforts and other service failure scenarios. This study contributes to the existing body of knowledge on service recovery in the airline industry and offers insights for marketing strategies to increase customer satisfaction and loyalty.

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“…Charki, Josserand, & Boukef, (2017) define UITU as "technology use that is either illegal or morally unacceptable to the larger community". There are a number of current theoretical models based on explaining the factors of unethical use of information technology: the model of unethical usage of information technology (Chatterjee, 2005), unethical behavioural model in the Social Networking Sites context (Jafarkarimi, Saadatdoost, Sim, & Hee, 2016), a casual model for ethical behavioural intention of IT (Seif, 2016). The main ethical issues that arise from the impact of technology use in educational activities are the following (Akcay, 2008;Ashman et al, 2014;Brey, 2007;Cilliers, 2017): privacy, security and ownership of personal data, hacking, intellectual property, netiquette, vandalism, access, accuracy of inferencing, the effect of personalization on individual capability, the commodification of education, improper use of computer resources, academic dishonesty in online assessment, anonymity and pseudonymity, online harassment and hate speech, academic freedom and free speech online.…”

Section: The Concept Of Unethical Use Of Information Technologymentioning

confidence: 99%

Ethical Aspects Of The Use Of Information Technology In Higher Education

Mâță¹

2019

The European Proceedings of Social and Behavioural Sciences

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The improper use of technology in education is a topic of recent interest on the agenda of researchers in Education Sciences and ethics. In the first part of the study there is defined the concept of unethical use of information technology and there are analysed the most recent models based on explaining the factors underlying the unethical use of information technology. In the second part there are highlighted the academic challenges in terms of the ethical aspects of the use of information technology. The purpose of this article is to explore main themes related to the ethical issues of the use of information technology in the academic environment using a systematic review of literature. There were identified the following themes: attitudes, perceptions, judgments, opinions or beliefs towards the ethical use of IT, ethical or unethical behaviour in computer use, the relationship between personality and unethical Internet use, awareness of computer ethics, ethical decision-making in using IT, ethical code on IT use. In the new context of ethical use of information technology in educational activities in universities, it is necessary to cultivate the importance of understanding the legal and illegal use of computers by students and teachers, and the ethical role models that teachers should represent for students.

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Designing a Scenario-Based Questionnaire to Assess Behavioral Intention in Social Networking Sites’ Ethical Dilemmas

Cited by 7 publications

References 40 publications

How do users adopt health information from social media? The narrative paradigm perspective

How do users adopt health information from social media? The narrative paradigm perspective

The Impact of Airline Responds to Service Failure towards Customers’ Satisfaction and Loyalty in the Airline Industry

Ethical Aspects Of The Use Of Information Technology In Higher Education

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