Designing and Building a Collaborative Library Intranet for All

Battles, Jason

doi:10.1080/19322909.2010.500570

Cited by 5 publications

(4 citation statements)

References 3 publications

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“…And, while some libraries may choose a different platform to create an intranet now, his conclusions about the need for transparency in implementing change, as well as the importance of training to increase comfortability with a new system, are still relevant today. Chu (2012) and Battles (2010) also noted that time for training and support for new communication technologies is imperative for the success of new intranets.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Dahl (2010) and Etches-Johnson and Baird (2010) noted the importance of maintenance and promotion of a new intranet, which is crucial for the success of any internal communication channel or technology change. To ensure that new communication channels do not go dormant, integrating them into daily workflows is essential (Battles, 2010;Etches-Johnson and Baird, 2010). Creating a new intranet or other communication channel has to be seen as a process and not a one-time project (Bottazzo, 2005).…”

Section: Literature Reviewmentioning

confidence: 99%

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Exploring Internal Communication in Public Libraries: Challenges and Opportunities for Library Leaders

Wakimoto

2021

LLM

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Effective internal communication is essential to library staff being able to fulfill their duties, work together as a cohesive unit, and carry out the library’s mission. However, there is often a lack of coordinated focus on clear internal communication that includes all staff members in libraries. This can create environments where there is disconnect among staff and library departments leading to rumor mills and lowering morale. This exploratory study looked at the current state of internal library communications in public libraries and ideas to improve internal communications. Library leadership has the potential to create environments and cultures where internal communication is effective and supports library staff, their work, and the effective functioning of the library as a whole.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Exploring Internal Communication in Public Libraries: Challenges and Opportunities for Library Leaders

Wakimoto

2021

LLM

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“…Both the University of Nevada in 2007 and the University of Alabama Libraries in 2009 transitioned to wiki-based intranets, with great success: at Alabama, monthly usage increased ten-fold over the old intranet, 6 and at Nevada, 97.4 percent of staff members reported using the wiki, over half of them on a weekly basis. 7 The staff of the Univeristy of Houston Music Library accomplished one of the more successful wiki implementations in terms of usage and functionality.…”

Section: Internal Communication For Reference Servicesmentioning

confidence: 99%

“…They are readily updated and edited by multiple users, thereby reducing the burden on IT staff, 10 and encouraging library staff to participate in their own knowledge management. 11 The success of any new technology hinges on the willingness of librarians to incorporate that technology into their workflow. Redundancy (duplicating intranet content in a more familiar form, such as email) and functionality (including essential functions, such as a gate count or transaction log) can encourage both participation and adoption.…”

Section: Internal Communication For Reference Servicesmentioning

confidence: 99%

Talking to Ourselves: Internal Communication Strategies for Reference Services

Gottfried¹,

DeLancey²,

Hardin³

2015

RUSQ

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At many academic libraries, spiral notebooks and three ring binders have given way to blogs and wikis as a means of facilitating communication at the reference desk. Western Kentucky UniversityNo one is better trained to find and retrieve the appropriate information than a good reference librarian. It is strange then that, for all of our skill in guiding others to obscure facts and resources, one of the thorniest problems we deal with in reference is internal communication, learning to effectively document and distribute the many bits of information, news, and procedural changes we need for effective reference services. Even in small libraries, it is a challenge to ensure that all reference staff-often working evening or weekend hours when regular staff members are not present-stay fully informed of important changes. These difficulties only mount in larger libraries covering multiple floors, buildings, and campuses.Traditionally, the internal communications needs of library reference were fulfilled, if not by simple word of mouth, then by a wide variety of paper contraptions and contrivances (see Bejune and Morris for an excellent review).1 Most common, perhaps, was the ubiquitous reference notebook. Spiral-bound or loose-leaf, in greater or lesser detail, this fixture of the reference desk was the instant messaging system of its day. It allowed staff to write down events and updates relevant to the reference desk. It could also include notes and discussions passed to and fro among the staff. Many libraries provided sections within the notebook for necessary and hard-to-find information, such as specific policies, special holiday hours, phone numbers, and perhaps even some common reference items. As long as everyone wrote everything down in the notebook, and as long as everyone read it, the news moved on. Predictably, the results were spotty but adequate for the purpose and the times. In recent years, however, we

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Internal communication in academic libraries: Challenges and opportunities

Wakimoto

2022

College & Undergraduate Libraries

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Designing and Building a Collaborative Library Intranet for All

Cited by 5 publications

References 3 publications

Exploring Internal Communication in Public Libraries: Challenges and Opportunities for Library Leaders

Exploring Internal Communication in Public Libraries: Challenges and Opportunities for Library Leaders

Talking to Ourselves: Internal Communication Strategies for Reference Services

Internal communication in academic libraries: Challenges and opportunities

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