Designing and Implementing a New Seniors Services Coordinator Role for Low-Income Housing: A Qualitative Study

Sheppard, Christine; Hemphill, Julia; Austen, Andrea; Hitzig, Sander L.

doi:10.1080/01634372.2022.2118920

Cited by 4 publications

(6 citation statements)

References 17 publications

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“…Thus, the present study was one of the first to address the very nature and characteristics of this particular form of workplace ostracism, and demonstrates that it may be described in terms of six sub themes, based on in-depth interviews with staff nurses at public sector hospital. 16,19 Specifically, the sub-themes, of workplace ostracism as it emerges from the perceptions of staff nurses, comprise ignoring, neglect, delayed response and deliberate knowledge hiding, exclusion, differential treatment, and undermining. We posit that these sub-themes denote different forms of workplace ostracism that alone or in combination act as sources of deteriorated belongingness and inclusion at work.…”

Section: Discussionmentioning

confidence: 99%

Exploratory Study Work Place Ostracism and Counter Productive Work Behavior among Nurses a. A Qualitative Exploratory Study

Sultana,

Afzal,

Ozigi

2023

PJMHS

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Background: Human capital is the vital resource of any organization. The perceived inclusion of employees within the organization leads to positive employee outcomes such as psychological health, job satisfaction, commitment, and productivity. Whereas, on the other hand employee’s exclusion or ignorance at workplace, gives rise to negative employee outcomes in the form of counter productive work behavior. In the last decade, the concept of workplace mistreatment became the center of attention in health care research in general and specifically in Pakistan. Objectives: The aims and objective of current study was to explore the perception of nurses regarding workplace ostracism and counterproductive work behaviors at tertiary health care sector. Study Design: A qualitative descriptive design was used for this study. Methodology: A qualitative approach was adopted, and 12 semi-structured interviews from the staff nurses from tertiary health care hospital were conducted. The transcribed interviews were coded, and an inductive thematic analysis was used to generate themes and sub-themes. Place and Duration: Present study was conducted in Allied Hospital, Faisalabad from March 2022 to June 2022. Results: The study findings depicted six behaviors, i.e. biased treatment, exclusion from formal and informal interactions, interpersonal alienation, delayed sharing or hiding of knowledge, lack of work-related, social and emotional support constituted the acts of workplace ostracism in hospital setting. The psychological well-being of nurses suffered in terms of negative emotions, reduced job, career and life satisfaction in their work and family life. There is more negative outcome of workplace ostracism as compare to positive one. This negative outcome regards as counterproductive work behavior and in depth, exploration reveals its meaning, causes and consequences on both individual and organizations. Practical Implications: This exploratory study focuses on workplace ostracism and counterproductive work behavior among nurses in a tertiary healthcare setting. The study highlights the negative impact of workplace ostracism on the psychological well-being and work-related outcomes of nurses, and emphasizes the need for creating inclusive work environments that promote positive employee outcomes. Conclusion: This study found six exclusionary behaviors, i.e. biased treatment, exclusion from formal and informal interaction, interpersonal alienation, delayed sharing or hiding of knowledge, lack of work related, social and emotional support that constituted the acts of ostracism in health sector. In addition, this study also explores the causes of ostracism as jealousy, envy, ethnic, political and union discrimination. Besides, it was found that workplace ostracism. Keywords: Workplace ostracism, Counterproductive work behavior, Nurses, Psychological well-being, qualitative, Contextual factors.

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Section: Discussionmentioning

confidence: 99%

Exploratory Study Work Place Ostracism and Counter Productive Work Behavior among Nurses a. A Qualitative Exploratory Study

Sultana,

Afzal,

Ozigi

2023

PJMHS

View full text Add to dashboard Cite

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“…Many older adults in social housing also do not have access to a physician or regular medical provider (e.g., Parton et al, 2012;Smith Black, Rabins, German, McGuire, & Roca, 1997), who are known to help older adults access information and referrals to community support services (Denton et al, 2008;Ploeg, Matthew-Maich, et al, 2017). Instead, housing staff, such as resident services coordinators, play a critical role in helping older tenants access services by identifying those who need additional supports and making linkages to community services (Canadian Urban Institute, 2020; Sheehan & Guzzardo, 2008;Sheppard, Hemphill, Austen, & Hitzig, 2022).…”

Section: Community Support Services In Social Housingmentioning

confidence: 99%

“…A core objective for this new model was to increase access to health and community support services to ensure that tenants have the supports they need to remain safely in their apartments for as long as possible (City of Toronto, 2019). To achieve this, a new tenant support role was created to help identify tenants who may need additional supports, and TC LHIN-funded care coordinators were designated to each of the 83 buildings to help link tenants to appropriate community support services agencies (see Sheppard, Hemphill et al, 2022 for a review of this new staff model). Prior to implementing this new model, we conducted a descriptive analysis of baseline community support service utilization data provided by the TC LHIN to describe (1) what community support services are currently provided to seniors living in the TCHC in the seniors' designated buildings, and by which organizations; and (2) how access to community support services varies across seniors' buildings and neighbourhoods.…”

Section: The Present Studymentioning

confidence: 99%

“…As part of the new housing services model being developed for the seniors' designated buildings, TCHC has created the position of senior services coordinator. A key function of this new staff member is to identify vulnerable tenants and make referrals to appropriate community support services to ensure successful tenancies (City of Toronto, 2019; Sheppard, Hemphill et al, 2022). This is made possible through fostering better relationships with tenants.…”

Section: Recommendations To Increase Access To Servicesmentioning

confidence: 99%

“…This is made possible through fostering better relationships with tenants. As this new staff person is designated to only one or two buildings, they have more opportunities to collaborate with tenants and establish relationships of trust (Sheppard, Hemphill et al, 2022), which research shows is critical for helping tenants agree to share information about their health and ask for help from housing and health partners (Canada Mortgage & Housing Corporation, 2020). Although previous research shows that many social housing providers have already successfully implemented similar staff positions to support older tenants (Redfoot & Kochera, 2004;Schulman, 1996;Sheehan & Guzzardo, 2008), there are additional strategies that can be developed to foster success in this role.…”

Section: Recommendations To Increase Access To Servicesmentioning

confidence: 99%

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Access to Community Support Services among Older Adults in Social Housing in Ontario

et al. 2022

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Community support services are an integral enabler of aging in place. In social housing, older adult tenants struggle to access these services because of the siloed nature of housing and health services. This study examined the provision of government-funded community support services to 83 seniors’ social housing buildings in Toronto, Ontario. Although there were 56 different agencies operating within the buildings, only about one third of older tenants were actually receiving services. There was a subset of services that were available in more than 80 per cent of the buildings, and the most widely accessed services were food supports, crisis intervention, transportation, caregiver support, and hearing/vision care. There were also many cases in which multiple agencies offered duplicative services within the same building, suggesting that there are opportunities for improving service coordination. Practice recommendations for increasing access to community support services among low-income older adults in social housing are provided.

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Housing for care, connection, and health equity

Holtan,

Bowen,

Maisel

et al. 2024

Health & Place

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Designing and Implementing a New Seniors Services Coordinator Role for Low-Income Housing: A Qualitative Study

Cited by 4 publications

References 17 publications

Exploratory Study Work Place Ostracism and Counter Productive Work Behavior among Nurses a. A Qualitative Exploratory Study

Exploratory Study Work Place Ostracism and Counter Productive Work Behavior among Nurses a. A Qualitative Exploratory Study

Access to Community Support Services among Older Adults in Social Housing in Ontario

Housing for care, connection, and health equity

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