Designing and Implementing e-Justice Systems: Some Lessons Learned from EU and Canadian Examples

Abstract

Access to justice has become an important issue in many justice systems around the world. Increasingly, technology is seen as a potential facilitator of access to justice, particularly in terms of improving justice sector efficiency. The international diffusion of information systems (IS) within the justice sector raises the important question of how to insure quality performance. The IS literature has stressed a set of general design principles for the implementation of complex information technology systems that have also been applied to these systems in the justice sector. However, an emerging e-justice literature emphasizes the significance of unique law and technology concerns that are especially relevant to implementing and evaluating information technology systems in the justice sector specifically. Moreover, there is growing recognition that both principles relating to the design of information technology systems themselves ("system design principles"), as well as to designing and managing the processes by which systems are created and implemented ("design management principles") can be critical to positive outcomes. This paper uses six e-justice system examples to illustrate and elaborate upon the system design and design management principles in a manner intended to assist an interdisciplinary legal audience to better understand how these principles might impact upon a system's ability to improve access to justice: three European examples (Italian Trial Online; English and Welsh Money Claim Online; the trans-border European Union e-CODEX) and three Canadian examples (Ontario's Integrated Justice Project (IJP), Ontario's Court Information Management System (CIMS), and British Columbia's eCourt project). OPEN ACCESSLaws 2014, 3 354

Self-representation in the family court: is justice for all in Canada?

“…Some countries have been adopting moderate policies to increase access to justice, including access to programs at courts sites, providing services to SRLs, and expanding the accessibility of LA (Choudhry & Herring, 2017;Mendleson, 2014;Palmer, 2011). Other measures being implemented are increasing national and international research that has been conducted on this subject, such as the e-justice system which is aimed at targeting public audiences (Lupo & Bailey, 2014). In addition, the ongoing National MacFarlane project has continued to collect the current information trends about the SRLs phenomenon nationwide, along with many other projects from different organizations.…”

Collaborative Network Governance Framework for Aligning Open Justice and e-Justice Ecosystems for Greater Public Value

“…Importantly, research in the United States on state and county initiatives shows the potential of e-justice in transforming multiple agencies through strategic partnerships which builds trust (Gil-Garcia, Schneider, Pardo, & Cresswell, 2005). An examination of e-justice systems in Europe and Canada found that offering online processes saved time and resources and more effectively engaged users with the systems (Lupo & Bailey, 2014). Similarly, online access to courts in states in the United States enhanced the legitimacy of the court system (Parkin & Wedeking, 2017), which refers to political dimensions of public value.…”

Modelo de interoperabilidad federado para el intercambio de datos en el sector justicia peruano

“…Del mismo modo, en [12], se analizan los principios de diseño de sistemas y su gestión, tales como el arranque y accesibilidad, adaptabilidad y modularización, ley y tecnología, y base instalada, para comprender su impacto en la capacidad de un sistema y mejorar el acceso a la justicia. En el análisis realizado a seis ejemplos entre europeos y canadienses, se ilustra y desarrolla las formas en que los principios de diseño y su gestión en los sistemas de información (IS) y e-justicia pueden influir en el rendimiento y afectar el valor de la igualdad de acceso a la justicia.…”