Designing and offering legend-based experiences: Perspectives of Santa Claus in the Joulupukin Pajakylä

Christou, Prokopis; Pericleous, Katerina; Komppula, Raija

doi:10.1016/j.annals.2022.103519

Cited by 6 publications

(1 citation statement)

References 68 publications

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“…The data was obtained through the utilization of Outscraper’s paid services, which have been used by prior researchers on multiple occasions (Braga et al , 2022; Christou et al , 2023). The data comprised 2,845 posts spanning the period from 2020 to 2021, during which the incidence of COVID-19 was markedly elevated.…”

Section: Methodsmentioning

confidence: 99%

Navigating the postpandemic theme park experience: an experiencescape perspective

Samuel Saragih

2023

CBTH

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Purpose The aim of this study is to ascertain the fundamental characteristics that influence the theme park experience during the period following the pandemic, using the experiencescape framework. Design/methodology/approach To obtain electronic word-of-mouth data, this research leverages Google Maps reviews and uses diverse Python libraries for computational and natural language processing-based analyses. Findings In the context of theme parks during a pandemic, visitors tend to convey favorable attitudes and engage in discourse pertaining to six primary themes or subjects, i.e. health and safety protocols, ride and queue management, sanitation measures, promotional pricing, family-oriented amenities and exciting escapades. Research limitations/implications This study highlights the continued relevance of the experiencescape framework during the COVID-19 pandemic and the dynamic nature of its five dimensions. Furthermore, it underscores the intricate interplay between these dimensions and advocates for a comprehensive approach to experiencescape management. Originality/value The research addresses a notable gap in existing literature by examining the pandemic’s impact on theme park experiences, using natural language processing techniques for insights gleaned from online reviews. In doing so, this study contributes a more profound and nuanced comprehension of the theme park experience in the post-COVID era.

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Section: Methodsmentioning

confidence: 99%

Navigating the postpandemic theme park experience: an experiencescape perspective

Samuel Saragih

2023

CBTH

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From Home to Hogsmeade: A phenomenological study of liminoidity in media tourism

Milazzo

2023

Annals of Tourism Research

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Tourism and legacy transmission: A shared reality perspective echoing the Samurai legacy

Christou,

Pericleous

2024

Journal of Hospitality and Tourism Management

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Designing and offering legend-based experiences: Perspectives of Santa Claus in the Joulupukin Pajakylä

Cited by 6 publications

References 68 publications

Navigating the postpandemic theme park experience: an experiencescape perspective

Navigating the postpandemic theme park experience: an experiencescape perspective

From Home to Hogsmeade: A phenomenological study of liminoidity in media tourism

Tourism and legacy transmission: A shared reality perspective echoing the Samurai legacy

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