Designing everyday automation with well-being in mind

Klapperich, Holger; Uhde, Alarith; Hassenzahl, Marc

doi:10.1007/s00779-020-01452-w

Cited by 19 publications

(11 citation statements)

References 21 publications

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“…This turned it into a platform carrier to building a harmonious group relationship. In Hassenzahl's [30] research, they found that meaningful moments of happiness can be increased by creating common interests and prolonging the process of experience.…”

Section: Discussionmentioning

confidence: 99%

The Approaches of Positive Experience Design on IoT Intelligent Products

2021

KSII TIIS

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This paper proposes a positive experience design approach for Internet of Things (IoT) intelligent products to improve users' subjective well-being in the fields of artificial intelligence and big data. First, the authors selected six target users and taking the Xiaomi IoT intelligent products for the research objects and conducted a thorough observation on how the target users used IoT intelligent products in their own homes over two weeks via a homevisiting interview, group diary, and focus group. Second, they constructed an individual activities table for the participants' IoT intelligent product experience using a hierarchical task analysis (HTA). Third, two researchers sorted out the sub-tasks of happiness in the HTA table. Finally, the authors found the positive experience design approach of IoT intelligent products. The positive experience design approach of IoT intelligent products is proposed from focusing on the personal pleasure experience to individual life meaningful design and group social relationship design, including individual pleasure experience, personal goal realization, group needs satisfaction and the harmony of group relations. The paper uses the two design examples of an interactive kettle and a harmonious chair to further discuss the feasibility of the design approach. In the era of big data, it is helpful for designers to use this design approach to improve the users' sense of sustainable pleasure, achievement perception of their future goal realization, and the well-being of the group's social relationships.

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Section: Discussionmentioning

confidence: 99%

The Approaches of Positive Experience Design on IoT Intelligent Products

2021

KSII TIIS

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“…Thus, we administered the Positive and Negative Affect Schedule (PANAS; Watson et al, 1988 ; German translation by Krohne et al, 1996 ) to assess this facet of subjective wellbeing. It has been found to be a reliable and valid measure ( Crawford and Henry, 2004 ) and is well established in HCI and UX research (e.g., Hassenzahl, 2008b ; Partala and Kallinen, 2012 ; Anderson et al, 2017 ; Klapperich et al, 2020 ). Another reason for choosing PANAS over other measures was the fact that it allows for capturing positive and negative emotions separately.…”

Section: Methodsmentioning

confidence: 99%

Technology-Mediated Experiences and Social Context: Relevant Needs in Private Vs. Public Interaction and the Importance of Others for Positive Affect

et al. 2021

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Technologies, such as smartphones or wearables, take a central role in our daily lives. Making their use meaningful and enjoyable requires a better understanding of the prerequisites and underpinnings of positive experiences with such technologies. So far, a focus had been on the users themselves, that is, their individual goals, desires, feelings, and acceptance. However, technology is often used in a social context, observed by others or even used in interaction with others, and thus shapes social dynamics considerably. In the present paper, we start from the notion that meaningful and/or enjoyable experiences (i.e., wellbeing) are a major outcome of technology use. We investigate how these experiences are further shaped by social context, such as potential spectators. More specifically, we gathered private (while being alone) and public (while other people are present) positive experiences with technology and compared need fulfillment and affective experience. In addition, we asked participants to imagine a change in context (from private to public or public to private) and to report the impact of this change on experience. Results support the idea of particular social needs, such as relatedness and popularity, which are especially relevant and better fulfilled in public than in private contexts. Moreover, our findings show that participants experience less positive affect when imaginatively removing the present others from a formerly public interaction, i.e., when they imagine performing the same interaction but without the other people present. Overall, this underlines the importance of social context for Human-Computer Interaction practice and research. Practical implications relate to product development, e.g., designing interactive technologies that can adapt to context (changes) or allow for context-sensitive interaction sets. We discuss limitations related to the experimental exploration of social context, such as the method of data collection, as well as potential alternatives to address those limitations, such as diary studies.

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“…Second, his focus on performance and audience emphasizes social motives for certain activities, but neglects non-social motives. These have been studied previously in psychology and HCI for individual interactions and experiences [7,12,13,22,41]. Third, the understanding of intentional and unintentional communication helps to describe social settings and explains how social interactions unfold.…”

Section: The Dramaturgical Modelmentioning

confidence: 99%

“…In addition, the family breakfast scenario indicates how changes in material (addition of a loudspeaker/removal of a wire) can allow for new dynamics between co-located practices that can complement each other. Methods and case studies for the analysis of single practices already exist (e.g., [9,19,22,27,29,44]). These can serve as a basis for further research on positive relations between multiple practices.…”

Section: Applications and Implicationsmentioning

confidence: 99%

“…For example, the "Design for Well-being" framework [20] aims to shape the competence and material components in a way that supports psychological need fulfillment (e.g., autonomy, relatedness, competence, popularity, security, stimulation), which represents the meaning component [12,19] as a particular, important form of meaning. It has been applied in several contexts, such as work settings [26,27,44], coffee making at home [21,22], and automated driving [9].…”

Section: Social Practice Theorymentioning

confidence: 99%

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Towards a Better Understanding of Social Acceptability

Uhde

Hassenzahl

2021

Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

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Social contexts play an important role in understanding acceptance and use of technology. However, current approaches used in HCI to describe contextual influence do not capture it appropriately. On the one hand, the often used Technology Acceptance Model and related frameworks are too rigid to account for the nuanced variations of social situations. On the other hand, Goffman's dramaturgical model of social interactions emphasizes interpersonal relations but mostly overlooks the material (e.g., technology) that is central to HCI. As an alternative, we suggest an approach based on Social Practice Theory. We conceptualize social context as interactions between co-located social practices and acceptability as a matter of their (in)compatibilities. Finally, we outline how this approach provides designers with a better understanding of different types of social acceptability problems and helps finding appropriate solutions. CCS CONCEPTS• Human-centered computing → HCI theory, concepts and models; Ubiquitous and mobile computing theory, concepts and paradigms.

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Designing everyday automation with well-being in mind

Cited by 19 publications

References 21 publications

The Approaches of Positive Experience Design on IoT Intelligent Products

The Approaches of Positive Experience Design on IoT Intelligent Products

Technology-Mediated Experiences and Social Context: Relevant Needs in Private Vs. Public Interaction and the Importance of Others for Positive Affect

Towards a Better Understanding of Social Acceptability

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