Designing Food Delivery Gig-platforms for Courier Needs: the Case of Batched Orders

Gonzalez-Jimenez, Shreepriya; Boulard, Cécile; Tuco, Clara; Calleau, Romane

doi:10.1145/3500868.3559452

Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing 2022

DOI: 10.1145/3500868.3559452

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Designing Food Delivery Gig-platforms for Courier Needs: the Case of Batched Orders

Shreepriya Gonzalez-Jimenez¹,

Cécile Boulard²,

Clara Tuco³

et al.

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2024

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Cited by 1 publication

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Strategies for communicating and mitigating algorithmic control on delivery platforms

Tuomi,

Jianu,

Hua

et al. 2024

Convergence: The International Journal of Research into New Med

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Delivery platforms use algorithmic control mechanisms to control couriers’ work. Despite studies looking at how algorithmic control manifests on different delivery platforms, there is a dearth of research exploring how delivery platforms communicate their approaches to algorithmic control, what kinds of strategies delivery workers adopt to mitigate algorithmic control, and to what extent information regarding such ‘algoactivistic approaches’ is shared among communities of delivery couriers who in many cases are in direct competition with one another. To that end, two studies are conducted. Study 1 analyses five publicly listed delivery companies’ annual reports ( n = 14), highlighting a lack of transparency on how the platforms’ algorithms function. In Study 2, a netnographic approach is used to conduct interviews ( n = 12) and a qualitative analysis of delivery workers’ online discussion forum posts ( n = 830) on the discussion forum Reddit. Four approaches to mitigating algorithmic control are found, and the way these are shared among couriers is considered.

show abstract

Strategies for communicating and mitigating algorithmic control on delivery platforms

Tuomi,

Jianu,

Hua

et al. 2024

Convergence: The International Journal of Research into New Med

View full text Add to dashboard Cite

show abstract

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Designing Food Delivery Gig-platforms for Courier Needs: the Case of Batched Orders

Cited by 1 publication

References 11 publications

Strategies for communicating and mitigating algorithmic control on delivery platforms

Strategies for communicating and mitigating algorithmic control on delivery platforms

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