Designing for civic events

Asad, Mariam; Schoemann, Sarah

doi:10.1145/2829859

Cited by 4 publications

(1 citation statement)

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“…Previous research shows the effectiveness of using What-sApp for coordinating geographically distributed engagements within the IFRC due to its ubiquity of use amongst volunteers [48]. WhatsApp has also been used to create more inclusive and democratic forms of organisational communication [2]. Following the recruitment campaign, WhatsApp groups were created to provide real-time support and training to participants.…”

Section: Coordinating Support and Trainingmentioning

confidence: 99%

TalkFutures

Rainey

Vega

Richardson

et al. 2020

Proceedings of the 2020 ACM Designing Interactive Systems Conference

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Community engagements are qualitative processes that make use of participants local knowledge for democratic decisionmaking, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, Talk-Futures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.

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Section: Coordinating Support and Trainingmentioning

confidence: 99%