Designing for Pandemics - a Design Concept based on Technology Mediated Nudging for Health Behavior Change

Zetterholm, My Villius; Elm, Patrik; Salavati, Sadaf

doi:10.24251/hicss.2021.422

Cited by 9 publications

(13 citation statements)

References 18 publications

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“…These studies focus on the issue of weakening credibility of experts on social networks and suggest newer models for enhancing trust. Work related to COVID-19 emergency responses underline the requirement for relationship management [34], behavioural change of systems [42,43,44] and online conflict management [45,46].…”

Section: Crisis Informatics and The Twitterversementioning

confidence: 99%

Virality and the Virus: Drugs and Cures on Twitter During the COVID-19 Crisis in India

Mishra¹,

Akbar²,

Shekhawat³

et al. 2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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Social media platforms often become environments of information ambiguity during crisis events. We studied the discussion around four "cures" for COVID-19 in India, where the highest number of cases were recorded between 2020 and May 2021, focusing on the role played by high network accounts on social media such as those of journalists, politicians, and celebrities. We find that information scarcity and anxiety among citizens enabled non-experts, particularly the aforementioned social media influencers. We find that this undermined institutional sources of information and led to massive spikes in online interest around unproven cures during the peak of the crisis.

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Section: Crisis Informatics and The Twitterversementioning

confidence: 99%

Virality and the Virus: Drugs and Cures on Twitter During the COVID-19 Crisis in India

Mishra¹,

Akbar²,

Shekhawat³

et al. 2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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show abstract

“…In contrast to the standard perception of proximity and contact tracing, some studies have suggested that proximity-based technologies can be used for purposes other than contact tracing to support users’ situational awareness. For example, they could be used to alert users with a nudge or similar notification, providing them with immediate feedback of their physical distance to another individual [ 17 - 19 ]. As such, this approach exemplifies a design thinking approach to the use of wearable technologies for infectious disease management, where new areas of application are explored based on existing technologies.…”

Section: Introductionmentioning

confidence: 99%

“…However, the practical feasibility of proximity tracing for nudging purposes has not been well studied in the context of infectious diseases. To date, most studies have been theoretical [ 17 , 18 ] or have investigated the effectiveness of this technology in experimental settings [ 19 ]. This approach needs to be further studied and include real-world aspects such as behavioral outcomes and user experience [ 17 , 19 ].…”

Section: Introductionmentioning

confidence: 99%

“…To date, most studies have been theoretical [ 17 , 18 ] or have investigated the effectiveness of this technology in experimental settings [ 19 ]. This approach needs to be further studied and include real-world aspects such as behavioral outcomes and user experience [ 17 , 19 ].…”

Section: Introductionmentioning

confidence: 99%

“…It has also been suggested to add more persuasive design elements to the existing CTAs to increase users’ uptake and adherence to public health recommendations [ 29 ]. As previously mentioned, technologies that could support physical distancing by increasing users’ situation awareness have also been proposed [ 17 - 19 ].…”

Section: Introductionmentioning

confidence: 99%

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Using a Proximity-Detection Technology to Nudge for Physical Distancing in a Swedish Workplace During the COVID-19 Pandemic: Retrospective Case Study

2022

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Background The recent COVID-19 pandemic has contributed to the emergence of several technologies for infectious disease management. Although much focus has been placed on contact-tracing apps, another promising new tactic is proximity tracing, which focuses on health-related behavior and can be used for primary prevention. Underpinned by theories on behavioral design, a proximity-detection system can be devised that provides a user with immediate nudges to maintain physical distance from others. However, the practical feasibility of proximity detection during an infectious disease outbreak has not been sufficiently investigated. Objective We aimed to evaluate the feasibility of using a wearable device to nudge for distance and to gather important insights about how functionality and interaction are experienced by users. The results of this study can guide future research and design efforts in this emerging technology. Methods In this retrospective case study, a wearable proximity-detection technology was used in a workplace for 6 weeks during the production of a music competition. The purpose of the technology was to nudge users to maintain their physical distance using auditory feedback. We used a mixed methods sequential approach, including interviews (n=8) and a survey (n=30), to compile the experiences of using wearable technology in a real-life setting. Results We generated themes from qualitative analysis based on data from interviews and open-text survey responses. The quantitative data were subsequently integrated into these themes: feasibility (implementation and acceptance—establishing a shared problem; distance tags in context—strategy, environment, and activities; understanding and learning; and accomplishing the purpose) and design aspects (a purposefully annoying device; timing, tone, and proximity; and additional functions). Conclusions This empirical study reports on the feasibility of using wearable technology based on proximity detection to nudge individuals to maintain physical distance in the workplace. The technology supports attention to distance, but the usability of this approach is dependent on the context and situation. In certain situations, the audio signal is frustrating, but most users agree that it needs to be annoying to ensure sufficient behavioral adaption. We proposed a dual nudge that involves vibration followed by sound. There are indications that the technology also facilitates learning how to maintain a greater distance from others, and that this behavior can persist beyond the context of technology use. This study demonstrates that the key value of this technology is that it places the user in control and enables immediate action when the distance to others is not maintained. This study provides insights into the emerging field of personal and wearable technologies used for primary prevention during infectious disease outbreaks. Future research is needed to evaluate the preventive effect on transmission and investigate behavioral changes in detail and in relation to different forms of feedback.

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Meeting Strangers Online: Feature Models for Trustworthiness Assessment

Borchert

Ferreyra

Heisel

2022

Human-Centered Software Engineering

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Designing for Pandemics - a Design Concept based on Technology Mediated Nudging for Health Behavior Change

Cited by 9 publications

References 18 publications

Virality and the Virus: Drugs and Cures on Twitter During the COVID-19 Crisis in India

Virality and the Virus: Drugs and Cures on Twitter During the COVID-19 Crisis in India

Using a Proximity-Detection Technology to Nudge for Physical Distancing in a Swedish Workplace During the COVID-19 Pandemic: Retrospective Case Study

Meeting Strangers Online: Feature Models for Trustworthiness Assessment

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