Designing groupware for congruency in use

Prinz, Wolfgang; Mark, Gloria; Pankoke-Babatz, Uta

doi:10.1145/289444.289512

Cited by 32 publications

(26 citation statements)

References 22 publications

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“…The requirements resulted in the following system modifications (see Prinz et al, 1998 for further details). The first version provided a stable system for the users to work with, including providing email, a personal electronic desktop, an electronic circulation folder, and a shared workspace.…”

Section: System Development and Learning Over Timementioning

confidence: 99%

“…First, a lesson is that the approach to learning user requirements was valuable; many requirements could not have been foreseen, and could not have been obtained without observing the system in actual work (Prinz et al, 1998). Every modification to the system results in a change of the "tangible artifact" that the users are working with to evaluate their needs (Ballay, 1994).…”

Section: System Development and Learning Over Timementioning

confidence: 99%

“…The work to make the conventions work was actually delegated by the users to the design team, as opposed to being self-regulated. This was not the intent of the design team; the intention instead was that the workshops would facilitate thinking about conventions, and that the users would take the initiative (Prinz et al, 1998). But interestingly enough, in the course of their daily work, the users did not discuss conventions.…”

Section: Limited Communication In Distributed Groupsmentioning

confidence: 99%

“…The need to regulate interactions was related to the design approach, which intended to supply a medium for cooperation, as opposed to implementing prescribed cooperation mechanisms (Prinz et al, 1998;Bentley and Dourish, 1995). The flexible cooperation media included both electronic circulation folders, where plans for work sequences could be configurable, and shared workspaces, where material could be flexibly stored and accessed, for a number of different purposes.…”

Section: Regulating the Use Of Flexible Mediamentioning

confidence: 99%

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Conventions and Commitments in Distributed CSCW Groups

Mark

2002

Computer Supported Cooperative Work (CSCW)

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Abstract.Conventions are necessary to establish in any recurrent cooperative arrangement. In electronic work, they are important so as to regulate the use of shared objects. Based on empirical results from a long-term study of a group cooperating in electronic work, I present examples showing that the group failed to develop normative convention behavior. These difficulties in forming conventions can be attributed to a long list of factors: the lack of clear precedents, different perspectives among group members, a flexible cooperation media, limited communication, the design process, and discontinuous cooperation. Further, I argue that commitments to the conventions were difficult, due to the conventions not reaching an acceptance threshold, uneven payoffs, and weak social influences. The empirical results call for a specific set of awareness information requirements to promote active learning about the group activity in order to support the articulation of conventions. The requirements focus on the role of feedback as a powerful mechanism for shaping and learning about group behavior.

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Section: System Development and Learning Over Timementioning

confidence: 99%

Section: System Development and Learning Over Timementioning

confidence: 99%

Section: Limited Communication In Distributed Groupsmentioning

confidence: 99%

Section: Regulating the Use Of Flexible Mediamentioning

confidence: 99%

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Conventions and Commitments in Distributed CSCW Groups

Mark

2002

Computer Supported Cooperative Work (CSCW)

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“…A growing body of empirical research has examined how use of groupware influences organization practices, but there are not many empirical studies of the implementation of groupware in global organizations [e.g. 23], and especially few studies in crossorganizational and cross-national settings [17].…”

Section: Introductionmentioning

confidence: 99%

Community-based interpretive schemes: exploring the use of cyber meetings within a global organization

Yoshioka

Yates

Orlikowski

Proceedings of the 35th Annual Hawaii International Conference on System Sciences

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Constructing Interdependencies with Collaborative Information Technology

Karsten

2000

Organizational and Social Perspectives on Information Technology

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Interdependence construction is the gradual formation of mutual relationships between people. In this study, the area is narrowed to interdependencies at work, in long term projects or groups. Viewing interdependence relationships dynamically, as social practices, it is possible to appreciate the complex and situated nature of this formation. The main goal of the study is to develop a theoretical account of the dynamics of the intertwined processes of interdependence construction and collaborative technology appropriation and use. The main dimensions of this account are: (1) how interdependence is constructed and established as a social process, (2) how information and communication are involved in these processes, and (3) in what ways collaborative information technology can contribute to or hamper these processes. Three earlier case studies are revisited using it. The theoretical approach opens up an extensive research program of interdependence construction in relation to collaborative information technology appropriation and use.Keywords: Interdependence, collaboration, collaborative infonnation technology, structuration theory, infonnation, communication IntroductionInterdependence construction is the gradual fonnation of mutual relationships between people. In this study, the area is narrowed to interdependencies at work, in long tenn projects or groups. Thus, the interdependencies to be studied here concern doing something together over a period of time. Interdependence construction and its reverse, interdependence dismantling, take place continuously in organizations, for example, when task forces or project organizations are fonned, or when work tasks are reorganized.Traditionally, interdependence relationships have been looked at from two perspectives, either as interdependence between people or as interdependence between work tasks (Mintzberg 1979: workflow, process, scale, and social interdependencies). In separating work tasks and people, these perspectives provide only relatively narrow and clear cut views on what could be assumed to be a wide variety of fonns and appearances. They also may remain insensitive to the complex and situated nature ofinterdependencies (Weick 1979). Most importantly, they may lead to a static view of what may be a very dynamic relationship.In this study, therefore, the focus is on social practices: the relationships are not considered separately, but the attention is on people engaging in action and interaction. Interdependencies are then seen as constantly constructed and reconstructed social practices (Giddens 1984), that is, repetitive, patterned, and reciprocal action and interaction (Weick 1979, p. 46). Interdependence construction is then creating or reconstructing patterns of action and interaction where two or more people are mutually dependent on each other.Interdependence construction may be expected to take different fonns when the relationships are mediated. The mediator of interest in this study is collaborative infonnation technology (CIT). CIT is a label ...

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Designing groupware for congruency in use

Cited by 32 publications

References 22 publications

Conventions and Commitments in Distributed CSCW Groups

Conventions and Commitments in Distributed CSCW Groups

Community-based interpretive schemes: exploring the use of cyber meetings within a global organization

Constructing Interdependencies with Collaborative Information Technology

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