Designing human-centric software artifacts with future users: a case study

Roccetti, Marco; Prandi, Catia; Mirri, Silvia; Salomoni, Paola

doi:10.1186/s13673-020-0213-6

Cited by 21 publications

(6 citation statements)

References 39 publications

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“…The purpose of VR needs to be thoroughly justified. Additionally, older adults’ level of technology familiarity and willingness to use VR technology influence these considerations [ 57 , 58 ]. The development of VR applications for older adults requires an analysis of the necessary functionalities relevant to the development project in the initial conceptual phase.…”

Section: Discussionmentioning

confidence: 99%

Development of a Core Set of Quality Criteria for Virtual Reality Applications Designed for Older Adults: Multistep Qualitative Study

Napetschnig,

Brixius,

Deiters

2023

Interact J Med Res

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Background Virtual reality (VR) applications are gaining growing significance, particularly among older adults. These applications can provide valuable support to older adults by offering immersive VR content that positively influences various aspects of their daily lives, including activities of daily living. Furthermore, VR applications can contribute to the enhancement of cognitive and motor skills, ultimately leading to an improved quality of life for older individuals. Nevertheless, to ensure a positive impact, it is crucial to develop VR experiences that are tailored to the needs and preferences of the users. Objective This study aims to develop a core set of quality criteria and guidelines for the development of user-centered VR applications specifically designed for older adults (target group). Methods The multistep qualitative study design comprised several key stages, beginning with a systematic literature search. This was followed by a framework analysis aimed at identifying a core set of criteria. Subsequently, these criteria underwent validation through expert workshops. The outcomes achieved through this iterative process were organized and categorized into criteria, accompanied by explanations detailing the underlying categories or codes. Results The quality criteria core set for older adults–friendly VR applications has been developed through an iterative process. It is divided into 2 distinct parts, each containing criteria categorized into specific areas. The first part includes the following categories: (1) quality assurance of medical/health content, (2) data protection provisions, (3) quality requirements, (4) consumer protection, and (5) interoperability. The second part includes the following categories: (1) graphic/quality, (2) 3D character/avatar, (3) providing in-game instructions and prompts, (4) interaction, (5) navigation, and (6) promotion of user motivation and loyalty to use. The results imply a differentiated scope as well as a differentiated granularity of the criteria. Conclusions Considering the ongoing advancement of VR technology and the diverse needs within the older adult demographic, it is essential to assess the quality criteria core set results on an individual basis.

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Section: Discussionmentioning

confidence: 99%

Development of a Core Set of Quality Criteria for Virtual Reality Applications Designed for Older Adults: Multistep Qualitative Study

Napetschnig,

Brixius,

Deiters

2023

Interact J Med Res

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“…Addressing the role of technical proficiency in the software development process, Rocetti et al compared two approaches in participatory design of a large software artefact involving: 1) novice users, and 2) expert users. Their results show that most of the innovative proposals came from novice users [39]. This shows that designing human-centric software artefacts requires a more participation from novice users, in contrast to the traditional opinion that expert users provide more reliable contribution to the software design process.…”

Section: Related Workmentioning

confidence: 99%

How are Diverse End-user Human-centric Issues Discussed on GitHub?

Khalajzadeh¹,

Shahin²,

Obie³

et al. 2022

Preprint

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Many software systems fail to meet the needs of the diverse endusers in society and are prone to pose problems, such as accessibility and usability issues. Some of these problems (partially) stem from the failure to consider the characteristics, limitations, and abilities of diverse end-users during software development. We refer to this class of problems as human-centric issues. Despite their importance, there is a limited understanding of the types of human-centric issues encountered by developers. In-depth knowledge of these human-centric issues is needed to design software systems that better meet their diverse end-users' needs. This paper aims to provide insights for the software development and research communities on which human-centric issues are a topic of discussion for developers on GitHub. We conducted an empirical study by extracting and manually analysing 1,691 issue comments from 12 diverse projects, ranging from small to large-scale projects, including projects designed for challenged end-users, e.g., visually impaired and dyslexic users. Our analysis shows that eight categories of human-centric issues are discussed by developers. These include Inclusiveness, Privacy & Security, Compatibility, Location & Language, Preference, Satisfaction, Emotional Aspects, and Accessibility. Guided by our findings, we highlight some implications and possible future paths to further understand and incorporate human-centric issues in software development to be able to design software that meets the needs of diverse end users in society. CCS CONCEPTS• Social and professional topics → User characteristics; • Humancentered computing; • Software and its engineering → Software post-development issues; Software creation and management; • Security and privacy → Human and societal aspects of security and privacy;

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“…Addressing the role of technical proficiency in the software development process, Rocetti et al compared two approaches in participatory design of a large software artefact involving: 1) novice users, and 2) expert users. Their results show that most of the innovative proposals came from novice users [49]. This shows that designing human-centric software artefacts requires a more participation from novice users, in contrast to the traditional opinion that expert users provide more reliable contribution to the software design process.…”

Section: Human Aspects In Software Developmentmentioning

confidence: 99%

Supporting Developers in Addressing Human-centric Issues in Mobile Apps

Khalajzadeh¹,

Shahin²,

Obie³

et al. 2022

Preprint

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Failure to consider the characteristics, limitations, and abilities of diverse end-users during mobile apps development may lead to problems for end-users such as accessibility and usability issues. We refer to this class of problems as human-centric issues. Despite their importance, there is a limited understanding of the types of human-centric issues that are encountered by end-users and taken into account by the developers of mobile apps. In this paper, we examine what human-centric issues end-users report through Google App Store reviews, which human-centric issues are a topic of discussion for developers on GitHub, and whether end-users and developers discuss the same human-centric issues. We then investigate whether an automated tool might help detect such human-centric issues and whether developers would find such a tool useful. To do this, we conducted an empirical study by extracting and manually analysing a random sample of 1,200 app reviews and 1,200 issue comments from 12 diverse projects that exist on both Google App Store and GitHub. Our analysis led to a taxonomy of human-centric issues that categorises human-centric issues into three-high levels: App Usage, Inclusiveness, and User Reaction. We then developed machine learning and deep learning models that are promising in automatically identifying and classifying human-centric issues from app reviews and developer discussions. A survey of mobile app developers shows that the automated detection of human-centric issues has practical applications. Guided by our findings, we highlight some implications and possible future work to further understand and incorporate human-centric issues in mobile apps development.

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Designing human-centric software artifacts with future users: a case study

Cited by 21 publications

References 39 publications

Development of a Core Set of Quality Criteria for Virtual Reality Applications Designed for Older Adults: Multistep Qualitative Study

Development of a Core Set of Quality Criteria for Virtual Reality Applications Designed for Older Adults: Multistep Qualitative Study

How are Diverse End-user Human-centric Issues Discussed on GitHub?

Supporting Developers in Addressing Human-centric Issues in Mobile Apps

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