“…This includes studies on information transformation for web-based documentation (Crowder et al, 1999), safety critical documentation (Newman, 2001a), information models for technical documentation (Ghobashy and Ammar, 2001;Russell, 2001), standards and information quality (Newman, 2001b;Rivera et al, 2004), training environments (Lin et al, 2002;Ong and Mannan, 2004), knowledge modelling (Coffey et al, 2003;Szczepkowski et al, 2003;Chang et al, 2006), documentation control and release (Floyd, 2003), integrating human authored and automatically generated content (Albing, 2003), system evaluation (Crowder et al, 2003), legacy systems and their transformation into product support systems (Barker, 2004), benefits and cost factors (Crowder et al, 2005).…”