Designing innovative digital technologies for knowledge management and data-driven business

Fessl, Angela; Feyertag, Sandra; Pammer, Viktoria

doi:10.1145/2809563.2809570

Cited by 1 publication

(2 citation statements)

References 8 publications

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“…Additionally, prototypes developed for other SMEs or network companies were used to enrich the ongoing discussions with new input. Feedback and additional ideas of the participants were collected to refine the prototypes afterwards until they sufficiently meet the SMEs' key requirements [Fessl et al 2015]. The discussions included also if and how an implementation of the prototype could be instantiated.…”

Section: Design Workhopmentioning

confidence: 99%

“…The company's focus lies on its self-developed customer relationship management tool as well as on the design, creation and marketing of tailored web presences and web shops. The case study has been previously described in [Fessl et al 2015] and its description is extended here with a focus on the process. Company K was selected as showcase, because their setting and challenges serve as representative for all other SMEs' mentioned in this work.…”

Section: Case Company Kmentioning

confidence: 99%

See 1 more Smart Citation

A Cooperative Design Method for SMEs to Adopt New Technologies for Knowledge Management: A Multiple Case Study

Fessl¹,

Pammer-Schindler²,

Pata³

et al. 2020

jucs

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This paper presents cooperative design as method to address the needs of SMEs to gain sufficient knowledge about new technologies in order for them to decide about adoption for knowledge management. We developed and refined a cooperative design method iteratively over nine use cases. In each use case, the goal was to match the SME's knowledge management needs with offerings of new (to the SMEs) technologies. Where traditionally, innovation adoption and diffusion literature assume new knowledge to be transferred from knowledgeable stakeholders to less knowledgeable stakeholders, our method is built on cooperative design. In this, the relevant knowledge is constructed by the SMEs who wish to decide upon the adoption of novel technologies through the cooperative design process. The presented method is constituted of an analysis stage based on activity theory and a design stage based on paper prototyping and design workshops. In all nine cases, our method led to a good understanding a) of the domain by researchers - validated by the creation of meaningful first-version paper prototypes and b) of new technologies - validated by meaningful input to design and plausible assessment of technologies' benefit for the respective SME. Practitioners and researchers alike are invited to use the here documented tools to cooperatively match the domain needs of practitioners with the offerings of new technologies. The value of our work lies in providing a concrete implementation of the cooperative design paradigm that is based on an established theory (activity theory) for work analysis and established tools of cooperative design (paper prototypes and design workshops as media of communication); and a discussion based on nine heterogeneous use cases.

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Section: Design Workhopmentioning

confidence: 99%

Section: Case Company Kmentioning

confidence: 99%